Job Req Number:  130735
Time Type: Full Time

JOB OVERVIEW
Provide a proactive and comprehensive service to the customer in all aspects of import, assigned customs clearances, and ocean freight forwarding services provided by the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Registration of shipments – entry of shipment information into the forwarding system, CW1, accurately and on time.• Monitor all incoming shipments from CW1 using carrier websites or terminal portals for vessel arrival details to ensure shipments are executed timely.
• Update all systems—internal and external—with shipment data and other customer-specific information.
• Create ocean freight forwarding documents, e.g., prepare arrival notices, DO releases for carriers/CFS, and Cartage Advice, etc.
• Monitor shipments with various internal and external parties to ensure customs clearance and timely transportation arrangements.
• Ensure that all security arrangements and procedures are met.
• Verify the completeness and accuracy of all forwarding documents.
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are followed with carrier approval where necessary.
• Work with and monitor permit declaration activities with the permit declaration vendor.
• Coordinate customer booking requests at origin and destination (call forward).
• Maintain close coordination and booking/NOA with carriers and hauliers regarding shipments' arrival, release, and delivery.
• Follow irregularity handling procedures with the destination/origins.
• Escalate any impediments to processing to the direct reporting manager.
• Adhere to customer-specific SOPs.
• Communicate all cargo-related incidents to customer service and external brokerage houses (short shipments, damages, misrouted shipments, missed vessels).
• Adhere to global standard processes/procedures and corporate standard and governance policies.
• Initiate and follow up on cargo and insurance claims with customers, surveyors, and other DSV partner country houses for damaged or missing cargo.
• Engage and initiate discussions with local and regional procurement on rates and space.
• Serve as a backup for other team members when necessary.
• Sort and upload required documents into eDoc in a timely manner.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers.
• Ensure timely invoicing of shipments as per company KPIs.
• Release invoices to customers with supporting documents according to requirements or SOP.
• Ensure payment collection prior to the release of shipments for customers under cash terms.
• Ensure shipment costs are updated correctly in CW1.
• Verify vendor/intercompany invoices and raise disputes for incorrect invoices.
• Handle disputes and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner.
• Monitor and update respective sales personnel on the validity date of all customers’ quotations.
• Participate in company projects and initiatives as required.

QUALIFICATIONS
• Degree / Diploma / SPM• At least 2 years of relevant experience in the seafreight or freight forwarding industry is preferred.
• Proficient in computer software such as MS Excel, Word, PowerPoint, and Email.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV