General Responsibilities 主要工作职责

• To provide excellent, efficient and high-quality service to customer at all times

始终为客户提供卓越、高效、优质的服务

• Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures

负责日常业务学习并跟进业务，确保遵守区域指导方针以及公司政策和程序

Detailed Responsibilities 具体工作职责

• Check and verify documents to ensure full compliance with internal standards and customer requirements (SOP)

检查和验证文件，以确保完全符合内部标准和客户要求（SOP）

• Coordinate with overseas agents and carriers to confirm shipment details and flight/vessel schedules

与海外代理商和承运商协调，确认装运细节和航班/船舶时间表

• Communicate proactively with customers to provide shipment status and resolve operational issues

主动与客户沟通，提供装运状态并解决运营问题

• Monitor cargo arrival and ensure timely updates to customers and internal teams

监控货物到达情况，确保及时向客户和内部团队提供最新信息

• Arrange customs clearance by coordinating and submitting required documentation, if needed

如有需要，协调并提交所需文件，安排清关

• Schedule final delivery and coordinate with trucking partners to meet customer timelines, if needed

如果需要，安排最终交付，并与卡车合作伙伴协调，以满足客户的时间表

• Maintain organized records of shipments, clearance documents, and delivery confirmations, document the data/milestone in operation system

维护有序的装运记录、清关文件和交货确认书，在操作系统中记录数据/里程碑

• Communicate proactively with customers to provide shipment status and resolve operational issues

主动与客户沟通，提供装运状态并解决运营问题

• Collaborate with internal departments to streamline processes and improve service quality

与内部部门合作，简化流程，提高服务质量

• Take up additional tasks as assigned, back up for other team members when necessary

完成上级指派的其他任务， 必要时为团队成员提供工作备份支持