General Responsibilities 主要工作职责

• To provide excellent, efficient and high-quality service to customer at all times

始终为客户提供卓越、高效、优质的服务

• Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures

负责日常业务学习并跟进业务，确保遵守区域指导方针以及公司政策和程序

Detailed Responsibilities 具体工作职责

• Follow local SOPs with shippers/consignees for the business

执行与发货方/收货方本地标准化操作流程(SOP)

• Provide quotations of charges to shippers/consignees for the business where necessary. Handle customer inquiry via phone, e-mail and face to face meeting

针对业务，向发货方/收货方提供费用报价单， 通过电话、邮件及面谈等多渠道处理客户咨询

• Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)

核查单证文件（履行尽职调查），确保完全符合DSV内部标准及客户SOP要求

• Carry out approved proposed improvement / changes on procedures and systems made by supervisors, Execute the shipment booking by following the SOP and quotation

执行经主管批准的流程及系统改进方案，严格遵循SOP及报价单要求执行货运订舱操作

• Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services

就需协助的异常情况或问题及时上报主管，并反馈分包商服务标准执行情况

• Handles customers’ inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues, Feedback pre-claim details and status to customers

处理客户问询、投诉、索赔跟进，核实信用条款及资信状况，协调相关部门解决关联问题，向客户预先通报索赔详情及处理进度

• Prepare customers’ statistics and reports upon request, Process and create documents including but not limited to waybills, warehouse advise, trucking orders, invoices and other docs which requested by customers

按要求编制客户数据统计报表，处理并制作包括但不限于提单、入库通知、运输订单、发票等客户要求的文件

• Invoicing / verification and posting of incoming invoices, Job costing

发票开具/核验及应付账款登记，作业成本核算

• Update Track and Trace systems, send shipping advice to overseas stations

更新货物追踪系统，向海外站点发送装运通知

• Take up additional tasks as assigned, back up for other team members when necessary

完成上级指派的其他任务， 必要时为团队成员提供工作备份支持