Job Req Number:  117886
Time Type: Full Time

1          Customer Service Clerk - CL

Corporate Unit:               Greater China

Location:                                         Shanghai

Reporting to:                                 

Staff Responsibility:                    

2          General Description

Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. 

3          Specific Accountabilities

• Follow the handling procedures as laid down for the customer.
• Provide timely response to customer’s queries or requests or complaints on daily operations.
• Update customer with shipment status from time to time proactively
• Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.
• Perform any special duties or projects as assigned by the superior.
• Proper documentation filling
• Daily order processing and maintenance to ensure completion within KPI
• Send operation tasks to warehouse according to rules, and track order tracking report to ensure timely receipt and delivery.
• Timely deal with order anomalies, operation anomalies and some system data anomalies
• Responsible for data analysis and summary
• Make sure the accurate system transaction and document creation.
• Perform any special tasks as assigned by the management.

4          Skills Required

• Proficient in MS Office, especially with MS Word and Excel.
• Communication skill
• Good English reading and writing skill

5          Experience and Qualifications

• College diploma or equivalent
• Minimum 1 years of experience in a related capacity
• Fresh graduate is considered.
• Willing to work extended hours when required.

6          Core Competences

• Managing Change
• Target and Result Focus
• Team work spirit
• Data analysis ability
• High level of working discipline 
• Hard working
• Proactive

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.