Job Req Number:  109012
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Role:  Freight Forwarder - ECT Control Tower
Location: Shannon
Hours: Monday - Friday

We are looking for a Customer Operations Specialist to join our Control Tower team. This role is essential in ensuring full visibility and control of orders and shipments, delivering exceptional customer communication, and supporting operational performance across the supply chain. You will play a key part in ensuring service levels are met, administrative processes are completed accurately, and customer satisfaction is consistently achieved.

What will you be doing?

• Ensure full visibility and control of customer orders and shipments across the supply chain.
• Communicate with customers professionally, providing timely updates and handling queries effectively.
• Manage responsibilities in line with service levels, KPIs, SOPs, and cost/revenue parameters.
• Complete administrative tasks accurately, including file opening, invoicing, customs documentation, and system data entry.
• Maintain and manage in‑transit reports with a high level of accuracy.
• Support proactive information sharing across suppliers, carriers, and third‑party logistics partners.
• Identify and escalate early warning alerts to resolve potential supply chain disruptions.
• Contribute actively to departmental, branch, and company goals.
• Build and maintain strong internal relationships with Air Freight teams, Commercial, Finance, HR, and Brokerage.
• Engage professionally with external stakeholders including airlines, agents, overseas offices, and customers.

About You

Essential:

• Experience in office administration and customer service.
• Understanding of data management systems.
• Strong planning and organisational skills with the ability to multitask under pressure.
• Proven ability to deliver projects on time.
• Intermediate IT skills, including Excel, Word, and PowerPoint.
• Strong technical and operational understanding.
• Analytical thinking with strong problem‑solving and decision‑making abilities.
• Flexibility to support different operational functions as needed.

Desirable:

• Background in logistics or distribution.

Personal Competencies:

• Strong customer and service orientation.
• High commitment to quality and accuracy.
• Excellent communication skills.
• Flexible, proactive, and willing to learn.
• Able to work effectively under pressure.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme.
• Employee counselling, for support with physical and mental wellbeing.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.