At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity, and we’re looking for new talent to join us. 

Role: Team Leader – Operations (ECT / Control Tower) 
Location: Shannon 
Hours: Monday – Friday, 37.5hr 

We are seeking a highly motivated Team Leader to manage, develop, and lead an Operational Support Team responsible for delivering effective and efficient handling of customer operational and service requirements. This role combines both operational accountability and people leadership, ensuring service excellence, regulatory compliance, process accuracy, and strong financial performance. You will lead a team of approximately 4–8 colleagues while driving high standards of communication, customer focus, and continuous improvement. 

What will you be doing? 

• Lead the team managing import/export shipments globally, ensuring all movements are tracked, monitored, and managed in line with procedures and relevant legislation. 

• Ensure team members take full ownership of client files, including timely event management, customs and documentation accuracy, and prevention of unnecessary costs such as demurrage or storage. 

• Review and support team performance against Gross Profit targets and KPIs, identifying gaps and implementing corrective actions. 

• Maximise team Gross Profit by promoting product knowledge, commercial awareness, and operational excellence across all shipment stages. 

• Conduct regular file audits and identify training needs to maintain high standards of compliance and quality. 

• Provide day‑to‑day leadership, ensuring strong team spirit, high engagement, clear communication, and delivery of operational excellence. 

• Oversee workforce planning including staff development, absence management, retention, recruitment, and probation reviews. 

• Conduct performance reviews, 1:1s, coaching sessions, and manage performance improvement plans where required. 

• Resolve employee relations issues including conflict management, investigations, grievances, and return‑to‑work processes. 

• Drive cross‑training and development programmes to build flexibility, capability, and succession within the team. 

• Support and develop strong customer relationships, ensuring all customer queries, complaints, and escalations are resolved promptly. 

• Promote excellence in Health, Safety, Quality, and Security, ensuring all staff are trained, aware of risks, and compliant with policies and legislation. 

• Ensure team processes comply with customs regulations, industry standards, and internal SOPs; support audits and follow‑up actions. 

• Identify and implement operational improvements to enhance service delivery and efficiency. 

• Support ad‑hoc projects and undertake additional duties as directed by the Operations Manager. 

About You 

• Experience managing a team within an operational environment. 

• Strong people‑management capability, with the ability to motivate, develop, and inspire others. 

• Previous experience in multimodal freight forwarding (essential). 

• Strong understanding of freight systems (booking platforms, track & trace, claims, etc.). 

• Excellent organisational skills with the ability to prioritise multiple demands. 

• High attention to detail and a mindset for continuous improvement. 

• Proven ability to deliver key projects on time. 

• Strong IT skills (Excel, Word, PowerPoint). 

• Strong analytical, decision‑making, and problem‑solving abilities. 

• Excellent verbal and written communication skills. 

• Ability to operate effectively in a fast‑paced, high‑pressure environment. 

• Able to work independently while collaborating closely with an Operations Manager. 

• Strong planning and coordination skills. 

What can we offer you? 

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. 

In addition, we can offer access to a selection of employee benefits, such as: 

• Enhanced Annual Leave Entitlement from your start, which increases with length of service. 

• Salary Sacrifice Cycle Scheme. 

• Employee counselling, for support with physical and mental wellbeing. 

• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover. 

Next Steps 

If this sounds like the next step for you, please follow the links and apply with your CV without delay! 

At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations. 

Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and background checks. 

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.