Job Req Number:  104664
Time Type: Full Time

General Responsibilities

• Support the Sales/BDM and satisfy the needs of locally secured DSV customers. This includes supporting, maintaining and developing the corporation and services extended to current customers as well as supporting the commercial team in winning new business opportunities. 
• Furthermore to support the sales/BD with quotations, follow-up, keep a close dialog with customer, sales and the DSV network overseas.
• The aim is to provide excellent Sales Support, to help Sales secure and develop business for the company and to work closely with the DSV Network, Operations and Product Specialists.
• Sales Coordinator is expected to have a very close dialog with customers and understand their requirements and hereby proactively deliver a high level of service.

Detailed Responsibilities

• Service the locally controlled customers - this being New as well as Existing – on a day to day basis.
• Quote sales’ customers and align with Sales, TLMs and TLMs ensuring DSV provides competitive solutions.
• Proactively provide assistance and advice to our customers – visit customers together with sales as needed.
• Effectively assist in problem resolution. Handling customer complaints or any major incidents proactively.
• Support to develop new business opportunities from our existing customers
• Work with product managers, sales managers and TLM/BD managers to align expectation.
• Ability to communicate industry related information to people outside our industry
• Actively participate in internal “Team-Meetings” reviewing daily challenges and opportunities
• Follow up routing order / instruction / IOP
• Ensure relative regular reports are done according to standard operation procedures such as KPI report (if required), CCS report 
• Coordinate with related departments to ensure all available documents will be released to customer if the customer’s request matches company’s rules.
• Update SOP together with Sales/BD

Communications

• Internal : Operation, Business Units, Finance and Quality, etc. 
• External : Existing customers, Potential customers. 

Education & Working Experience

• College’s degree or higher (major in related is preferable) 
• Proven experience in sales, customer service, account management, or a related field, with a minimum of 2-3 years of experience.
• Excellent interpersonal and communication skills, with the ability to interact effectively with clients and team members.
• High level of professionalism and an ability to handle sensitive information discreetly.
• Strong problem-solving skills and the ability to make quick decisions under pressure.
• Proficient in business management tools.
• Good English verbal, reading and writing communication skills.
• Structured, proactive & willing to learn
• A problem solver who can work independently

Competency

• Communicating Information: Convincing People; Articulating Information; Challenging Ideas       L2 Proactive
• Investigating Issues: Developing expertise, adapting practical approached, providing insights     L2 Proactive
• Structuring Tasks: Managing Tasks; Upholding Standards; Producing Output                               L2 Proactive
• Building Relationships: Interacting with People; Establishing Rapport; Impressing People           L2 Proactive

*Notes: Desired Competency Levels,

• L5 Professional, Able to manage a department professionally.
• L4 Shaping, Inspiring others within the entire organization and demonstrates effective behavior by creating the right conditions and keep act as exemplary role within the organization.
• L3 Coaching, Stimulating others in the immediate working environment to demonstrate effective behavior, sometimes demonstrate exemplary role.
• L2 Proactive, Demonstrates effective behavior independently and on one's own initiative regularly.
• L1 Reactive, To follow-up instructions and guidelines. Be responsive to requests/assignments.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.