Job Req Number:  84209
Time Type: Full Time

General Responsibilities

• To provide excellent service to customer at all times
• To take charge manage and be accountable for daily operations and ensure their compliance within area guidelines and company’s policies and procedures
• To ensure high productivity and good quality on customer service and manage the team
• To act as facilitator for the review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimizatio

Detailed Responsibilities

• Handle customer inquiry via phone, email and face to face meeting 
• Communicate with the customer in accordance to existing communication guidelines where applicable
• Execute and fulfill the customer shipment booking on timely and professional manner according to customer requirements and expectation
• Take the full ownership of a customer’s inquiry and solving their problem with a “CAN-DO” attitude
• Proactively react to any kind of irregularity by offering professional knowledge and possible alternative solutions to the customer
• Attentive to details on customer requirements and expectation by careful listening and proactive communication
• Provide accurate, precise and quick answers or information to customer inquiry or concern 
• Maintain good knowledge on DSV systems, processes, tools and organization by continuous earning and development 
• Execute the shipment / booking by following SOP and quotation
• Receive and process bookings from customers 
• Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)
• Inform Head of Ocean Freight of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and service 
• Feedback pe-claim details and status to customers
• Incident management – handles customers inquires, complaints, claims follow up, verify credit terms and credit status and coordinate with departments concerned on related issues 
• Follow up COD customer outstanding
• To take up additional tasks as assigned 
• Back up for other team members when necessary

Education & Working Experience

• College Degree or above              
• Industry experience minimum 1 year
• Experience in a customer focused role preferred 
• Honest, reliable and responsible; positive attitude under high pressure, problem solver 

Skills & Knowledge

• Knowledge in freight forwarding and logistics.
• Knowledge of business processes
• Know how in air / ocean / logistics / SCM
• Skillful of PC & Internet 
• Good command of Mandarin

Software Skills 

• PPT, Excel, Word

Language Skills 

• Fluent English in both oral and written.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.