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Coordinator, Sea Freight Export Special Account, Singapore

Adm. Support

Job Req Number:  53547
Time Type: Full Time

Purpose of Position

Provide a pro-active and comprehensive service to the customer in all aspects of export and ocean freight forwarding services provided by DSV Air & Sea


Key Tasks

  • Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea.
  • Registration of shipments into the forwarding system CW1 on time and accurately
  • Update all systems - internal/ external with shipment data
  • Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.
  • Ensure all security arrangements and procedures are met
  • Verification of the completeness and accuracy of all forwarding documents
  • Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
  • Obtain dangerous goods approval from carrier where necessary
  • Work and Monitor Permit Declaration activity with permit declaration vendor
  • Coordination of customer booking requests at origin and destination (call forward)
  • Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
  • Correspond and follow up on emails.
  • Follow cargo/shipment irregularity handling procedures
  • Escalation of all impediments to processing to direct reporting manager.
  • Adherence to customer specific SOPs.
  • Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
  • Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
  • Participate in company projects and initiatives as required
  • Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo
  • Engage and initiate discussion with local and regional procurement on rates and space
  • Backup for the other team members as when necessary
  • Sorting and uploading of documents into eDoc.
  • Maintain accountability and accuracy for updating and meeting deadlines for monthly/weekly reports required by customer
  • Verify vendor/intercompany invoices and raise disputes for incorrect invoices
  • Ensure shipment costs are updated correctly in CW1
  • Ensure timely invoicing of shipment as per company KPI
  • Handle invoice disputes or queries in a timely manner
  • Mentor and guide new comers or executives in the team
  • Any other job-related tasks as assigned by the superior.
  • Adherence to the Code of Conduct policy of the DSV Group.



  • Functional know-how in Customer Service Exports / Imports
  • Operational know-how (Document Processing Ocean)
  • Operational Understanding (Customs Clearance)
  • Understanding of DSV Export / Import Products
  • Understanding of legal/regulatory/statutory environment
  • Business acumen
  • Microsoft Office


Experience & Education

  • With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
  • Intermediate to advanced MSO applications

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

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