Job Req Number:  75633
Time Type: Full Time

Purpose of Position

Provide a pro-active and comprehensive service to the customer in all aspects of import and ocean freight forwarding services provided by DSV Air & Sea.

Key Tasks

• Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea.
• Ensure shipment costs are updated correctly in CW1
• Ensure timely invoicing of shipment as per company KPI 
• Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices
• Handle invoice disputes or queries in a timely manner
• Perform Profit Share and follow up with overseas office on Profit Share.
• Ensure the file “complete” status triggered upon completion on all the mandatory activity complete.
• Timely follow up/coordinate/communicate information regarding invoices with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Correspond and follow up on emails.
• Escalation of all impediments to processing to direct reporting manager. Adherence to customer specific SOPs.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly billing reports required by customers
• Handle documentation and/or reporting for specific accounts on billing
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Participate in company projects and initiatives as required
• Backup for the other team members as and when necessary
• Mentor and guide newcomers or executives in the team
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group

Competencies

• Functional know-how in Customer Service Exports / Imports
• Operational know-how (Document Processing Ocean) • Operational Understanding (Customs Clearance)
• Understanding of DSV Export / Import Products
• Understanding of legal/regulatory/statutory environment
• Business acumen
• Microsoft Office

Experience & Education

• With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• Intermediate to advanced MSO applications

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.