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Manager, Operations - Pioneer

Managerial

About the Company:

DSV is a global supplier of transport and logistics services number four biggest in the world. We have offices in more than 80 countries all over the world and an international network of partners and agents, which makes DSV a truly global player offering services worldwide. We have three divisions, DSV Road, DSV Air & Sea and DSV Solutions.

About the position:

The Manager, Operations is responsible for the site(s)operation in terms of managing the throughput; value added services and storage of product in the physical warehouse.  This includes all equipment, people, processes and the regulatory framework required to ensure all warehouse targets are met. 

 

Roles & Responsibilities:

  • Oversee, plan and manage logistic, warehousing, transportation and customer services team.
  • Develop strategies streamline logistics processes, perform continuous improvement activities on outbound/inbound logistic flows, cost savings, and operational efficiencies.
  • Manage local and or international deliveries required (Export, Import, Air Freight, Sea Freight, LCL, etc.)
  • Responsible for selection and training of Operation teams and be accountable for daily operations. Lead, motivate and manage the performance of the teams to ensure optimum team and individual performance and compliance with Global and Area guidelines and policies.
  • Handles annual stock take, stock disposal, materials recycling, claims on cargo damaged, goods discrepancies etc
  • Conduct regular meetings with the teams to disseminate Company updates and obtain feedbacks to improve work processes.
  • Establish good relationships with Customers and obtain regular feedbacks on performance levels and make recommendations for service improvement to increase customer satisfaction and retention.
  • Attend periodic and ad-hoc operational reviews with customers and handle all customers’ complaints, disputes, and service failures through effective corrective and preventive measures to achieve customer satisfaction.
  • Lead and support continuous improvement efforts and programs to increase effectiveness and efficiency at optimal cost.
  • Stay informed on the closing report at the end of each account implementation project. Analyze and identify root cause problems.
  • Planning & Organizing (Ability to prioritize, plan, assign & control).
  • Time management (monitoring performance against deadlines and milestones).
  • High-stress level (Ability to work under pressure and deal with tight deadlines).
  • Adherence to the Code of Conduct policy of the DSV Group.
  • Perform ad-hoc tasks as assigned by Manager in support of operations when necessary.

To be successful in this role you will require the following:

  • Diploma or above in Supply Chain Management or equivalent.
  • Minimum 5 years of industry experience either on the forwarder or warehouse industry.
  • Minimum 4-5 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.
  • A multi-tasker with strong initiative and self-motivated with good learning mindset.
  • Possess strong analytical, problem-solving, communication and leadership skills.
  • Demonstration of analytical and problem-solving skills, interpersonal and team skills, and the ability to communicate effectively both orally and in writing.
  • Highly resourceful, independent and able to work effectively in a diverse environment.
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