Job Req Number:  123759
Time Type: Full Time

Purpose of the Role:
The Billing Control Tower Lead is responsible for overseeing end-to-end billing operations
across multiple divisions. This role acts as the central control point (“control tower”) to ensure
billing accuracy, timeliness, compliance, and issue resolution while driving standardization,
process excellence, and continuous improvement.

Key Responsibilities:

Billing Operations Control

- Lead and monitor end-to-end billing processes across regions/functions.
- Ensure invoices are generated accurately, completely, and on time.
- Oversee billing cycles, reconciliations, and adjustments.
- Establish and track key billing performance metrics (e.g., accuracy rate, billing cycle time).
- Monitor risks such as revenue leakage, incorrect billing, and audit findings.

Control Tower Governance

- Act as the central escalation point for billing issues, exceptions, and disputes.
- Provide real-time visibility into billing performance, issues, and risks.
- Drive governance forums, reporting cadence, and stakeholder updates.
- Ensure adherence to internal controls, policies, and compliance standards.

Process Standardization & Improvement

- Identify inefficiencies and drive process harmonization across divisions.
- Implement best practices and standardized billing frameworks.
- Lead automation and digital transformation initiatives (e.g., RPA, system enhancements).
- Continuously improve billing KPIs.

Stakeholder Management

- Collaborate with Finance, Commercial, IT, Operations, and Customer Service teams.
- Partner with regional/global stakeholders to align billing practices.
- Support customer escalations and ensure timely resolution of disputes.
- Provide clear communication on billing status and issue resolution.

Data Analytics & Reporting

- Develop dashboards and control tower reporting (e.g., billing accuracy, leakage, disputes).
- Analyze billing data to identify trends, root causes, and improvement opportunities.
- Provide actionable insights to senior leadership.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.