Introduction

The GCM team will be adding a new customer to their portfolio and so the team will be leading the CL business for 8 large customers. This new account will be added to an existing account setup that is in place for another semicon customer and we will be looking to fill the role of a CoE (center of excellence). DSV is providing logistics services from multiple locations in APAC and Europe to our customer’s Semicon supply chain. Our existing team is currently 6 people which means that each team member has a diverse, flexible set of activities and works closely together with site, country and cluster teams. Our GCM team is busy re-defining how best to service our customer in a more cost-focused future and how to prepare for this. The CoE role will have a strong emphasis on defining/measuring productivities, driving operational excellence, understanding financial performance and creating value (automation, continuous improvement, standardization). In addition, there will be other activities centered around quality and various customer programs.

The location for this role is Singapore.

Purpose 

Leader that is driving operational excellence with his/her exceptional communication skills with focus on customer centricity, stakeholder management, deliverables and clear structure. With the (matrix) team he/she is able to strategically and continuously support the account and delivers value to productivity, efficiency, customer satisfaction, standardization and cost management. Lead and drive CoE activities globally for a GCM Account, focused on change management and other key operational programs including Metrics, Quality, Safety, Security and Sustainability. Critical contribution of driving the CL strategy by engaging, communicating, facilitating, and controlling the projects.

Main Tasks

• Actively drive key projects to ensure that program management strategies and processes (CLDM) are in in place to meet customer requirements and operational needs
• Work with internal stakeholders on identifying, validating and implementing concepts, define guidelines for stakeholder management and communication, and align project outcomes with overall business and key stakeholder requirements
• Drive Continuous Improvement Program across all countries, all processes by frequently alignment with the sites, set targets, track progress, and report out to the customer
• Reporting on project progress, mitigation of risks and escalating when required, both internal and to customer
• Ensuring global consistency in the implementation
• (Further) develop standardized global procedures and templates
• Controlling and leading Global Change Requests from the customer
• Lead, manage and develop the team in its contribution to the achievement of the project objectives and provide clear direction and support in the development and delivery of the projects
• Ensure progress is monitored, risks identified and appropriate mitigation against non-delivery is taken
  • Ensure every project has clear deliverables and timelines
• Communicate with senior management on program status, risks and issues in an appropriate and timely manner. Ensure regular and timely communication between project team members
• Build strong working relationships with external customers and internal stakeholders
• Drive a truly global approach whereby sites, regions and global requirements are aligned and communicated as one voice to the (global) customer

• Coordinate via the account team and/or site management or directly deliver:
  1. Drive the daily management of COE Core-Process, Metrics, Quality, Safety, Security and Sustainability through agreed programs with the sites and customer, with performance measured through reporting, MBRs’, QBR’s etc.
  2. Continuously seek measurable efficiency gains across all processes & programs, driving best practice
  3. Global standardization of Ops Excellence, Security, Quality, BCP etc. across the customer account and with peers within the GCM team.
  4. Customer facing for operational interface at Global level, match off against customers COE as Subject Matter Expert (SME), OMS/WMS/TMS user expertise, product expertise etc.
  5. Review and agree SLA/KPI performance internally and with the customer

Skills / qualifications

• At minimum Bachelor level in Logistics or similar study, and 5+ years’ experience in Operational roles in the CL/SCM industry
• Analytical and logical approach
• A deep understanding of the international CL/SCM market, its requirements, developments and dynamics
• Process mapping and problem-solving skills to identify bottlenecks and improve productivity
• Target oriented person with a positive attitude to delivering support to people with different cultural backgrounds, in various roles and geographies
• Strong English (written and verbal), moderation and presentation skills are essential
• Good interpersonal and communication skills at all levels of the internal and [CUSTOMER] organization, and be able to work effectively in a matrix environment, also influencing individuals outside of direct management control
• Ability to set and manage your own agenda, prioritize under pressure and work proactively and autonomously
• Ability to direct and coordinate tasks to ensure they meet critical deadlines
• Ability to understand project sequences and consequences of non-conformed tasks, whereby previous management of complex projects across different countries is a plus
• Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure
• Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts
• Interested in technology trends and able to relate usage to enhance operations
• Ability to travel globally frequently