Job Req Number:  123708
Time Type: Full Time

JOB OVERVIEW

(Summary of position/ Overall responsibility)

Provide a pro-active and comprehensive service to the customer in all aspects of export and ocean freight forwarding services provided by DSV Air & Sea.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Key tasks)

• Registration of shipments into the forwarding system CW1 on time and accurately
• Update all systems - internal/ external with shipment data
• Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.
• Ensure all security arrangements and procedures are met
• Verification of the completeness and accuracy of all forwarding documents
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
• Obtain dangerous goods approval from carrier where necessary
• Work and Monitor Permit Declaration activity with permit declaration vendor
• Coordination of customer booking requests at origin and destination (call forward)
• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Correspond and follow up on emails.
• Follow cargo/shipment irregularity handling procedures
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs.
• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Participate in company projects and initiatives as required
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo
• Engage and initiate discussion with local and regional procurement on rates and space
• Backup for the other team members as when necessary
• Sorting and uploading of documents into eDoc.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports

COMPETENCIES

• Functional know-how in Customer Service Exports
• Operational know-how (Document Processing Ocean)
• Operational Understanding (Customs Clearance)
• Understanding of DSV Export / Import Products
• Understanding of legal/regulatory/statutory environment
• Business acumen
• Microsoft Office

EDUCATION AND/ OR EXPERIENCE

• With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• Intermediate to advanced MSO applications
• Education can be compensated with relevant working experience.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.