Job Req Number:  124697
Time Type: Full Time

JOB OVERVIEW

(Summary of position/ Overall responsibility)

Provide a pro-active and comprehensive service to the customer in all aspects of export and sea

freight forwarding services provided by DSV Air & Sea Singapore Pte. Ltd.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Key tasks)

• Adhere to the Company Code of Conduct in daily endeavours for DSV Air & Sea.
• Ensure shipment costs are updated correctly in CW1/Tango
• Ensure timely invoicing of shipment as per company KPI
• Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices
• Handle invoice disputes or queries in a timely manner
• Perform Profit Share and follow up with overseas office on Profit Share.
• Timely follow up/coordinate/communicate information regarding invoices with stakeholders

(ie: subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).

• Correspond and follow up on emails.
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Handle documentation and/or reporting for specific accounts
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Participate in company projects and initiatives as required
• Backup for the other team members as and when necessary
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group Competencies
• Functional know-how in Customer Service Exports / Imports
• Operational know-how (Document Processing Ocean)
• Operational Understanding (Customs Clearance)
• Understanding of DSV Export / Import Products
• Understanding of legal/regulatory/statutory environment
• Business acumen
• Microsoft Office

EDUCATION AND/ OR EXPERIENCE

• With at least 1-2 years of working experience in a similar position in Freight Forwarding,

Field Operations, Consolidation Planning and Scheduling

• Intermediate to advanced MSO applications
• Detail oriented, analytical, and proactive in identifying and addressing operational challenges.
• Willingness to address operational issues outside of office hours as needed.
• Education can be compensated with relevant working experience.

WORKING LOCATION

• 17 Changi South Street 2, Singapore 486129

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.