Job Req Number:  123715
Time Type: Full Time

JOB OVERVIEW

(Summary of position/ Overall responsibility)

Handle customers in assigned Group, responding to customers’ enquiries on services, processing of all shipping formalities, co-ordination with customers, subcontractors, colleagues as well as collaboration with DSV worldwide office and agent networks. To participate and promote GP results for your respective Group.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Key tasks)

Customer Management (50%) 

• Attend to customers inquiries on all service features and ensure proficiency in service features.  

• Study customer’s inquiries and obtain necessary information from various departments to prepare proposal or quotation to customers. 

• Co-ordinate and assist customers in preparing all documents required for shipment, inclusive of information assistance, dispatch documents and special notification related to pick-up and deliveries. 

• Receive calls, investigate and resolve a variety of external and internal customers’ complaints, general queries and invoicing inquiries.  Initiate communications, monitor and follow-up closely with customers and internal parties to resolve concerns raised. 

Operations Management (50%) 

• Obtain shipment information and documentation from customers to make shipment arrangements including booking of space, pick up deliveries and arrangement for special requirements such as out of gauge, dangerous goods, urgent cargoes and arrangement with vendors. 

• Prepare shipment and customs clearance documentation and release accordingly to all relevant parties for cases which require Project specific standards. 

• Perform timely and accurate update of information in the Tradenet system to generate the outward permit for customers. 

• Responsible for the operational co-ordination and execution of job plans with relevant BU operators. 

• Generate and analyze periodic consolidated reports and statistics, where applicable to review jobs to identify areas for improvement; for management review and action; and keep management promptly updated of any major service failure, changes in trends, market intelligence and customer-related information.  

• Perform closing of files  

• Establish operational procedures / guidelines for vendors and contractors to ensure compliance to DSV or customers procedures and requirement. 

Additional to above tasks 

• Any other job-related tasks as assigned by the superior. 

• Adherence to the Code of Conduct policy of the DSV Group. 

QUALIFICATIONS

(Skills, knowledge, and on the job abilities required to carry out the job proficiently)

• Ability to communicate cross-functionally within a matrix organization 

• Good communication skills 

• Self-motivated, flexible and resilient  

• High result orientation and customer focus 

• Analytical and problem-solving skills  

• Ability to integrate and coordinate efforts / resources across functions and boundaries  

• Ability to clearly and concisely present both written and oral information 

EDUCATION AND/ OR EXPERIENCE

• Minimum 5 years of experience in the Freight Forwarding Industry 

• Minimum 2 years of experience in the Oil & Gas / Sea & Air Freight Forwarding industry 

• Possess literacy in MS Office  

• Possess literacy in Dangerous Goods cargoes 

• Project and time management / time allocation and organizational skills
• Strong planning, analytical, customer-oriented and excellent interpersonal skills 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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