Job Req Number:  119909
Time Type: Full Time

General Responsibilities

Support the Global Account Manager in driving service performance, retention, and profitable growth for assigned key accounts within the responsible region. Coordinate regional execution, customer performance follow-up, and continuous improvement across commercial and operational teams.

• Support service quality and performance across assigned key accounts within the responsible region
• Contribute to gross profit growth across the regional account portfolio
• Standardize and optimize processes to improve performance and reduce complexity
• Support retention through value creation, upselling, and cross-selling in the responsible region
• Drive continuous improvement initiatives
• Manage margin analysis, pricing, and tariff administration
• Oversee billing and DSO performance

Detailed Responsibilities

General Management

• Build strong stakeholder relationships and support regular performance reviews with key customer contacts in the responsible region
• Monitor monthly gross profit performance against annual targets
• Partner closely with the Global Account Manager and regional, product, country, and key account teams
• Share best practices across the regional commercial organization
• Strengthen account retention through broader product engagement and multi-level customer relationships
• Ensure disciplined compliance with CRM standards and processes

Drive customer retention and enable incremental growth

• Identify regional growth opportunities by aligning customer needs with the service portfolio
• Support the Global Account Manager and tender teams in RFI, RFQ, and RFP processes for the responsible region
• Support monthly and quarterly business reviews and drive follow-through with operations in the responsible region
• Coordinate rate requests and spot quotes within the responsible region
• Position DSV’s performance management capability as a customer differentiator
• Manage billing and DSO performance

Process Standardization and Optimization

• Improve efficiency, effectiveness, and cost-to-serve across customer-specific delivery
• Recommend operating models, structures, and capacity plans to unlock cross-account synergies
• Keep performance standards and tools aligned with customer requirements

Operational Excellence:

• Monitor KPIs and data quality, align priorities, and escalate issues when needed
• Drive service improvement through root cause identification and corrective action
• Coordinate root cause resolution with country and business unit owners and monitor closure
• Own customer-side performance issues, including unrealistic commitments, poor data quality, and misaligned expectations
• Resolve data quality issues with relevant countries and escalate when required

Training & Implementation:

• Coordinate implementation of new and awarded business for assigned key accounts within the responsible region
• Ensure customer SOPs are created, approved, and maintained on time
• Ensure country work instructions align with customer SOPs and internal standards

Quality, Health, Safety & Environment

• Perform assigned tasks in support of DSV’s quality, health, safety, and environmental objectives and targets, as documented in the integrated management system, and comply with all requirements set out in the QHSE policy
• All employees are responsible for ensuring that their day-to-day activities support sustainability, health, and safety, thereby reducing environmental impact, supporting the communities in which we operate, and minimizing workplace incidents

Communications

• Internal: Finance, Operations, Product, Legal, and Quality
• Coordinate cross-functionally to deliver high-quality service to multinational customers
• Maintain strong communication and collaboration across functions
• External: Global key account customers, both prospective and existing

Job Requirements

Education & Working Experience

• Bachelor’s degree or freight forwarding apprenticeship
• 7+ years of professional experience, ideally in an international environment
• 3+ years of industry experience
• 3+ years in operations and account management
• 2+ years of sales experience
• International experience preferred

Skills & Knowledge

Professional Knowledge:

• Strong understanding of commercial and operational processes in the air freight and ocean freight industry
• Extensive knowledge of supply chain management and logistics
• Knowledge of reporting, controlling, and quality management
• Extensive knowledge of the market, customer opportunities, competitors, suppliers, and industry trends
• Ability to review, analyze, and interpret contracts and translate requirements into operational instructions and standard operating procedures
• Key account management expertise
• Process management experience, including standardization and centralization
• Knowledge of project management methodologies
• Knowledge of implementation and continuous improvement methodologies
• Risk management principles

 Software Skills:

• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Visio
• Knowledge of PA operational and customer-facing IT systems, such as FOS, SAP TM, Pantrace, myPA, LogNet, and SAP
• Knowledge of freight forwarding, supply chain management IT systems, and EDI system functionality

 Language Skills:

• Fluent in written and spoken English
• Proficiency in additional written and spoken languages is an advantage

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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