Job Req Number:  78387
Time Type: Full Time

JOB OVERVIEW

Provide a pro-active and comprehensive service to the customer in all aspects of import and sea freight forwarding services provided by DSV Air & Sea.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review SOP/WI and work closely with Sales on the new business implementation   
• Registration of shipments – shipment information entry into the forwarding system, CW1 on time and accurately. 
• Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details. 
• Update all systems- internal/ external with shipment data and other customer specific systems. 
• Creation of Sea Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etc. 
• Ensure all security arrangements and procedures are met 
• Verification of the completeness and accuracy of all forwarding documents 
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met 
• Work and Monitor Permit Declaration activity with permit declaration vendor  
• Coordination of customer booking requests at origin and destination (call forward) 
• Close coordination and booking with carrier and haulier  
• Obtain dangerous goods approval from external party where necessary 
• Follow irregularity handling procedures with the Destination/Origins. 
• Escalation of all impediments to processing to direct reporting manager. 
• Adherence to customer specific SOPs. 
• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel) 
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies. 
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV partner country houses on damaged or missing cargo  
• Engage and initiate discussion with local and regional procurement on rates and space 
• Sorting and uploading of documents into eDoc
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Verify freight invoices for charge collect shipments received from DSV overseas offices are accurate and correct
• Ensure shipment costs are updated correctly in CW1
• Monitor that invoices are sent to customers who requested them either by fax or courier and ensure promptness in responding to such requests
• All the intercompany invoices need to be post accurately and timely to avoid any Force Payment. 
• Refer to customers’ billing requirement in the SOP. 
• Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner
• Monitor and update respective sale personnel on the validity date of all customers’ quotations 
• Participate in company projects and initiatives as required 

OTHER DUTIES

• Provide guidance to new team members (but not limited to system & process)
• Backup for the other team members as when necessary 
• Adhere to the Code of Conduct policy of the DSV Group
• Any other job-related tasks as assigned by the superior

QUALIFICATIONS

Education and/or Experience

• Minimum 2~3 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling 

Technical Skills

• Intermediate to advanced MSO applications 
• CW1, SAP are preferred.

Soft Skills

• Functional know-how in Customer Service Exports / Imports  
• Operational know-how (Document Processing Sea)  
• Operational Understanding (Customs Clearance) 
• Understanding of DSV Export / Import Products 
• Understanding of legal/regulatory/statutory environment 
• Business acumen
   

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.