Job Req Number:  116607
Time Type: Full Time

Purpose:

Provide comprehensive commercial support to Key Account Managers (KAMs) in the management of assigned customer accounts through commercial coordination, quotation management, customer support and cross-functional collaboration to ensure customer satisfaction and service excellence.

Key Tasks:

• Support Key Account Managers (KAMs) in managing assigned customer accounts and commercial coordination.
• Prepare quotations and mini RFQs by liaising with overseas offices, internal pricing teams and tariff tools to secure optimal rates.
• Maintain accurate and consistent customer quotation and account records in compliance with internal and audit requirements and buddy system coverage.
• Support customer onboarding through credit application submission (eCAF) and related coordination.
• Handle customer enquiries, quotation follow-up to maximize hit rate, and escalate issues where necessary.
• Facilitate cross-functional coordination to ensure timely response to customer requests.
• Identify recurring service issues and gather feedback to align with stakeholders for process improvements.
• Updates Customer SOPs to ensure adherence to validated procedures.
• Prepare customer reports and support KAMs in business review meetings, including materials and follow-up actions.

Quality, Health, Safety & Environment

• Perform assigned tasks to support the company meets its objectives and targets regarding quality, health, safety and environment as documented and follow all requirements as set out in the QHSE policy.
• It is the responsibility of all staff to ensure that their day-to-day activities embrace sustainability/Health and safety, therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Additional to above tasks

• Any other job-related tasks assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group 

Competencies:

• Self-motivated and self-disciplined
• Good interpersonal, written and verbal communication skills
• Organized, flexible and able to work under tight deadlines
• Customer focus
• Problem-solving skills
• Strong attention to detail
• Collaborative team player in a diverse environment 

Experience:

•    Diploma or Degree in Logistics, Supply Chain or related field 
•    Minimum 5 years of relevant experience in freight forwarding/logistics or sales support/customer service 
•    Experience in handling quotations & customer service in freight forwarding environment 
•    Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Teams)
•    Experience in logistics systems (E.g. CargoWise) is an advantage 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.