Roles & Responsibilities: 

• Define the SOP in APAC 

• Train and audit country teams for SOP compliance and safety aspects 

• Be entry window, subject matter expert and key spokesperson in APAC

• Continuously expand our service scope, white glove volumes and related profitability in APAC 

• Face regional customer contacts for escalations and strategic discussions 

• Drive safety improvements with HSSE and country teams 

• Setup control tower tasks for white glove related matters as needed 

• Implement new white glove customers/business as/when applicable 

• Support in solution and pricing requests/queries (where applicable) to ensure timely response to customer and increase customer satisfaction  

• Distinctive experience in logistics and domestic transportation operations knowledge 

• Proven track record in server rack transportation and data center logistics  

• Distinctive experience in regional operations management and customer operations

• Hands-on mindset and comfortable with an agile and fast-paced work environment   

• Distinctive assertiveness, critical decision-making and analytical skills  

• Customer-oriented and able to promote high performance culture 

• Distinctive intercultural competencies 

• Acts and presents easily at executive level 

• Excellent people management and communication skills 

The candidate is expected to satisfy the following criteria: - 

• Preferably >10 years experiences in the logistics industry or in an operations or customer service environment 

• Knowledge and understanding of  good transport operations  

• The position requires some travel, internationally, and the associated inter-cultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions