Job Req Number:  130949
Time Type: Full Time

About the Position

Responsible for the end-to-end implementation of awarded key-account new business and new scope across APAC countries, from formal project intake through go-live, stabilization and handover.
Translate agreed customer, solution and commercial requirements into executable country-level plans covering scope, process, systems, master data, rate-card setup, resources, training, SOPs, carriers and operational readiness.
Lead complex multi-country implementations and selected regional projects through a matrix structure, coordinating regional functions, global stakeholders and country teams.
Own implementation governance, integrated planning, risk and dependency management, readiness assurance and transparent escalation. 

Implementation delivered against approved scope, milestones and go-live date.

• Operational, resource, master-data, system, rate-card, SOP and training readiness completed before launch
• Critical risks, scope changes, dependencies and decisions identified and escalated in time
• Stable operational performance during hypercare and completion of agreed handover criteria
• Accurate and timely governance, documentation, status reporting and stakeholder communication
• Post-go-live actions closed and lessons learned embedded into future implementations

Key Responsibilities

Implementation governance and planning

• Own the complete lifecycle from initiation, scope confirmation and planning through build, testing, go-live, stabilization and handover
• Establish governance, workstreams, roles, milestones, critical path, decision forums, reporting cadence and acceptance criteria
• Maintain one integrated implementation plan with clear ownership, deadlines and dependencies across countries and functions

Scope and change management

• Confirm country coverage, products, operational flows, service requirements, volumes, assumptions, exclusions and deliverables
• Maintain the approved scope baseline and apply disciplined change control to new or changed requirements
• Assess and communicate the impact of changes on timeline, resources, systems, cost, operational risk and customer commitments
• Ensure pricing, contractual and other commercial decisions remain with the designated commercial owners

Master data and system setup

• Coordinate collection, validation, approval and setup of customer, supplier, location, lane, service and other operational master data
• Coordinate rate-card and tariff setup in relevant systems based on formally approved commercial inputs
• Define system access, configuration, interface, EDI/API, testing and user-acceptance requirements with IT and operations
• Track defects and data-quality issues to closure or formal risk acceptance before go-live

Operational and resource readiness

• Assess readiness across organisation, staffing, competencies, transport capacity, subcontractors, equipment, facilities, processes, systems and business continuity
• Maintain country-by-country readiness plans with owners, evidence and completion status
• Coordinate resource planning and escalate unresolved capacity, capability or operational feasibility gaps
• Prepare cutover, contingency, fallback and escalation arrangements before launch

SOP, training and adoption

• Coordinate development, review, approval and controlled release of customer-specific SOPs, work instructions and escalation procedures
• Define training audiences, materials, trainers, schedule and completion evidence for affected teams
• Validate operational understanding through assessments, simulations, dry runs or other appropriate readiness checks
• Drive structured change communication across impacted functions and countries

Risk, issue and dependency management

• Maintain risk, issue, action, decision and dependency logs with owners, deadlines and mitigation actions
• Identify critical-path threats early, lead structured problem solving and escalate delayed decisions or commitments
• Provide transparent reporting on progress, readiness, decisions required, key risks and recovery actions

Go-live, stabilization and handover

• Lead go-live readiness reviews and recommend go/no-go based on documented readiness and risk
• Coordinate cutover and hypercare, including issue triage, prioritisation, communication and closure
• Monitor service, process, system and data performance against agreed implementation KPIs
• Complete formal handover to receiving operations and account governance teams, including outstanding actions and ownership
• Conduct lessons-learned reviews and improve regional implementation standards and templates

Regional complex projects

• Lead selected regional projects requiring coordinated delivery across multiple regional functions and country teams
• Clarify objectives, governance, roles, decision rights, deliverables, dependencies and success measures
• Ensure regional solutions are executable at country level and address local operational, regulatory and resource constraints

Professional Qualifications

• Bachelor's degree in logistics, supply chain management, operations management, engineering, business management, IT or an equivalent discipline
• Minimum 8 years of relevant experience in logistics, transport, operations, implementation, project management or key-account operations, including regional or multi-country experience
• Strong knowledge of end-to-end Road transport, including domestic, cross-border and multi-country execution
• Proven experience leading complex customer implementations from initiation through stabilization and handover
• Proven ability to lead cross-functional and cross-country initiatives in a matrix organisation without direct authority
• Practical expertise in implementation governance, scope management, master data, rate-card and system setup, operational readiness, SOPs, training, cutover and hypercare
• Working knowledge of TMS, data interfaces and KPI reporting
• Strong project planning, analytical, problem-solving, facilitation and stakeholder-management capability
• PMP, PRINCE2 or an equivalent project-management qualification is preferred
• Fluent professional English and willingness to travel across APAC based on project requirements

Personal Qualifications

• Results-driven, structured and highly accountable, with strong execution and follow-through
• Hands-on and detail-oriented while maintaining an end-to-end regional perspective
• Calm and decisive under pressure, with the ability to manage ambiguity, changing priorities and demanding stakeholders
• Excellent influencing, negotiation, conflict-resolution and senior-level communication skills
• Clear, concise and transparent in reporting risks, gaps and decisions required
• Collaborative leadership style and ability to build trust across cultures, countries and functions
• Proactive and comfortable challenging incomplete deliverables while remaining solution-oriented
  
  

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

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