Summary

The Operational Key Account Manager, Global (OKAM-G) will be responsible for overseeing and optimizing the operations of a Global Account, in the Technology Vertical. This role requires a strategic thinker with strong leadership skills and a deep understanding of international business practices. The successful candidate will ensure seamless coordination and execution of account operations, enhance client satisfaction, and contribute to the company's growth. The candidate will play a pivotal role in enhancing the strategic relationship with the customer by ensuring quality is at the highest level.

The OKAM-G is given a high degree of autonomy to manage operations for the Account, is supported extensively by the organization and must have the ability to travel freely as needed but must also excel in working remotely and virtually to reach customers and internal stakeholders on a timely, cost effective, and carbon reduced basis.  The OKAM-G is expected to closely work with Global Account Director for the Account and is expected to contribute and execute the account strategy. The OKAM-G is one of the team members of DSV’s Group Commercial.

Duties and Responsibilities

• Account Management: Oversee the day-to-day operations of global accounts, ensuring timely and accurate delivery of services
• Client Relations: Build and maintain strong relationships with key clients, acting as the primary point of contact for operational matters.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness of account operations.
• Collaboration: Participate as an active member of the Global Account Team at both account and industry vertical level.
• Performance Monitoring: Monitor account performance metrics and provide regular reports to senior management.
• Problem Solving: Address and resolve operational issues promptly, ensuring minimal disruption to client services.
• Compliance: Ensure all operations comply with international regulations and company policies.
• Planning: Develop and execute operational plans to support the growth and expansion of global accounts.

Key Tasks

• Training & on-going monitoring of operational teams.
• Continuous monitoring of bookings
• Ensuring prompt transportation booking with carriers
• Ensuring all transportation bookings are aligned to contract SLAs
• Ensure timely response to all spot-quote requests
• Active review & management shipment exceptions
• Active dialogue with Customer to review, align and pivot focus as needed
• Interface between Customer and LSP IT to drive improvements and troubleshooting as needed.

Key Competencies

Customer Focused

• Training & on-going monitoring of operational teams.
• Clear understanding of customers' needs, preferences, interests, timelines and decision-making criteria and the ability to translate them into solutions that can be delivered by DSV

Result orientation

• Uncompromised drive to achieve targeted results
• Analyzes all options and prioritizes impact against input
• Initiates actions to optimize resources for the achievement of improved results. Supported by strong project management skills

Entrepreneurship

• Stays abreast of business, industry, and market information that may affect operations (+ / -)
• Demonstrates willingness to take calculated risks to achieve business goals whilst respecting shareholder value.

Communication & Persuasiveness

• Gains with his way of communication others' support for ideas, proposals, projects, and solutions
• Communicates effectively; is honest and open
• Knows how to mobilize people for plans and deploys a natural flexible behavioral style to gain buy-in
• Excellent presentation skills from developing presentations and content to presenting and delivering key messages.

Technical Competence Analytical and Information Skills

• Ability to work with large amounts of data.
• Ability to identify trends from data analysis.
• Ability to understand Supply Chain maps
• Ability to perform searches to find key information from online databases.
• Ability to understand and develop workflow models both supply chain and electronic networks and data systems schematics.
• Ability to interact and communicate to technical teams to achieve desired outcomes for customers.

Educational background / Work experience

• Bachelor’s degree or higher.
• Minimum of 5 years of experience in account management or operations, preferably in a global context.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to manage complex projects and deliver results.
• Knowledge of international business practices and regulations.

Language skills

• Advanced English (reading, writing, verbal)
• Additional languages preferred.

Computer Literacy

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint, Power BI)

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee is frequently required to stand.  The employee is often required to walk and use hand and eye coordination.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. 

WORK HOURS AND ENVIRONMENT

Normal working hours for this position are Monday – Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.