Key Responsibilities 

• Provide daily operational support and oversight for multiple customer accounts across various sites. 

• Supervise and support site-level employees and managers located across different regions. 

• Conduct on-site visits as required to assess performance, ensure compliance, and build customer relationships. 

• Conduct audits on KPI metrics to ensure accuracy, transparency, and compliance. 

• Monitor each site’s performance and ensure adherence to operational, safety, service, and compliance standards. 

• Identify performance gaps and partner with leadership on corrective actions and improvement initiatives. 

• Lead or participate in daily and weekly operational meetings with internal teams and customers. 

• Communicate performance updates, trends, and improvement opportunities to leadership and customers as needed. 

• Travel regularly across the U.S. for site visits, audits, and customer meetings. 

• Operate in a hybrid environment, balancing remote work with required travel. 

Skills & Competencies 

• Strong leadership and multi-site management skills. 

• Excellent analytical ability with an understanding of KPI performance Metrics, 

• Strong communication and interpersonal skills. 

• Ability to build and maintain customer relationships. 

• Problem-solving and critical- thinking skills. 

• Knowledge of transportation, logistics, or warehousing operations. 

• High attention to detail and organizational skills. 

• Ability to work independently and manage multiple priorities. 

Education & Experience Requirements 

• Bachelor's degree in business, Supply Chain, Logistics, or related field preferred. 

• 3–5+ years of experience in operations, logistics, transportation, or warehouse management. 

• Experience managing distributed or multi-site teams is strongly preferred. 

• Proficiency in performance metrics, auditing, and customer reporting. 

• Experience working in a hybrid/remote environment. 

Physical Demands 

• Ability to sit, stand, and walk for extended periods during site visits, meetings, and facility tours. 

• Ability to occasionally lift, move, or carry items up to 25 pounds, such as files, inspection equipment, or materials used during audits. 

• Ability to navigate warehouse, transportation, and logistics environments, which may include walking on uneven surfaces, climbing stairs, and exposure to varying temperatures. 

• Ability to spend significant time working on a computer, participating in virtual meetings, and reviewing reports. 

• Ability to travel frequently by car, plane, or other transportation methods, which may involve long periods of sitting. 

• Ability to visually inspect equipment, documents, and work areas to ensure compliance with safety and operational standards. 

• Ability to communicate effectively in person, by phone, and through electronic means. 

Working Conditions 

      The working conditions described below represent the typical environment associated with this role: 

• This position operates in a hybrid work environment, involving both remote work and onsite presence at customer or company locations. 

• Work may occur in office settings, warehouse environments, logistics hubs, or transportation yards, depending on site needs. 

• During onsite visits, the employee may be exposed to:  

• moving vehicles, forklifts, and heavy equipment, 

• varying temperatures or seasonal weather conditions, 

• moderate noise levels commonly found in warehouses or distribution centers. 

• The role requires frequent travel, which may include air travel, longdistance driving, overnight stays. 

• Work hours may vary based on operational requirements and may occasionally include early mornings, evenings, or weekends to support site activities or customer needs. 

• The position requires the ability to adapt to changing priorities in a fastpaced logistics and operations environment.