Job Req Number:  80227
Time Type: Full Time

Role

As the Key Account Manager at DSV you will be responsible for managing and growing key accounts in the Warehousing & Solutions business segment. This role focuses on building long-term relationships with key clients, ensuring the delivery of high-quality warehousing and logistics solutions, and driving profitability. The KAM will work closely with internal teams to meet client needs, while identifying opportunities for service expansion and innovation.

Responsibilities

• Manages the allocated accounts throughout the tenure of the relationship and promotes the partnership between key customers and DSV.

• Grows and expands the business with key accounts through cross selling, volume growth and regional expansion.
• Regularly meets with assigned Key Accounts to understand business challenges and offer solutions, and provide them with regular updates on service performance and improvement initiatives.
• Act as a business partner, advise Key clients on logistics and warehousing best practices, ensuring that DSV remains a strategic partner in their supply chain management.
• Works closely with Operations Departments and regional DSV offices and harmonize the services and agreements offered to Key accounts.
• Analyzes problems or issues withholding growth, finds solutions, and takes specific measures to overcome them.
• Resolves all operational and financial issues pertaining to assigned accounts.
• Controls operational costs and financial exposure of assigned key accounts while at the same time meeting or exceeding customer expectations.
• Lead contract negotiations with key clients, ensuring both commercial viability and alignment with client expectations, manage renewals and amendments to contracts as required.
• Reports to sales management on key accounts issues, revenues growth plans, action plans to resolve outstanding issues, etc.

Requirements

• Bachelor's degree in Business Administration, Logistics, Sales, or a related field. Master's degree preferred.
• Proven track record of success in Key Account management, Sales, Business Development within the logistics or warehousing industry.

Competencies

• Strong understanding of warehousing operations, including inventory management, distribution, and fulfillment processes.
• Excellent communication, negotiation, and presentation skills.
• Ability to lead and motivate a sales team to achieve targets and deliver exceptional customer service.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel as needed.

The above statements are intended to describe the general nature and level of work performed by this role. This is not to be construed as an exhaustive list of all expectations from the incumbent.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.