Job Req Number:  107016
Time Type: Full Time

General Responsibilities 主要工作职责 

Provide premium, personalized service to assigned accounts to ensure a high level of customer satisfaction and loyalty. 

提供高级个性化服务：为指定客户提供高级、个性化的服务，确保客户满意度和忠诚度保持高水平。 

Manage and nurture relationships with existing assigned accounts to understand their needs and ensure their service expectations are met or exceeded. 

管理和培养现有客户关系：与现有指定客户建立并维护关系，了解他们的需求，并确保他们的服务期望得到满足或超越。 

Serve as the main commercial point of contact for accounts, addressing any issues they may have promptly and effectively.  

作为客户主要的商务联系人：作为客户主要的商务联系人，及时有效地解决他们可能遇到的任何问题。 

Collaborate with , operations, branches and product teams to ensure client needs are met with tailored products and services. 

与操作、分公司和产品团队合作：与操作、分公司和产品团队合作，确保客户需求通过定制化的产品与服务得到满足。 

Identify and develop new business opportunities and increase the share of wallet of assigned accounts where feasible.  

识别和发展新商机：识别并发展新业务机会，并在可行的情况下扩展和指定客户的合作。 

Detailed Responsibilities 具体工作职责 

Client Relationship Management: Maintain long-term relationships with clients, providing consistent, premium-level service.  

客户关系管理：维护与客户之间的长期关系，提供持续且高标准的服务。 

Regularly check in with clients through calls, emails, and face-to-face meetings to ensure satisfaction and address any needs or concerns. 

定期通过电话、电子邮件和面对面会议与客户沟通，以确保客户满意并解决他们的任何需求或疑虑。 

Service Delivery Excellence: Ensure the delivery of timely, high-quality solutions and services to clients.  

服务交付卓越：确保向客户提供及时、高质量的解决方案和服务。 

Coordinate with internal teams to resolve issues and implement improvements based on client feedback.与内部团队协调，根据客户反馈解决问题并实施改进。 

Account Growth and Retention: Identify opportunities for account growth and increased engagement by understanding account’s business needs and aligning them with our services.  

客户增长与客户保留：通过理解账户的业务需求并将其与我们的服务相对接，识别促进账户增长和提高客户参与度的机会。 

Implement strategies for client retention and development (share of wallet)  

实施客户维护和发展策略（提高客户与DSV合作的业务份额）。 

Look for cross-divisional opportunities where we can expand our share of wallet across our Solutions and/or Road divisions locally and/or overseas.  

寻找跨Division的机会，在当地和/或海外扩大我们Solution和/或公路运输部门的客户业务份额。 

Problem Resolution: Act swiftly to resolve client issues, managing any escalations and communicating effectively across teams to reach a resolution.   

问题解决：迅速采取行动解决客户问题，有效管理任何问题升级，并跨团队有效沟通，以达成解决方案。 

Maintain a log of issues and resolutions to improve future service delivery in alignment with operations and products.  

维护一个问题及其解决方案的日志，以改进未来的服务交付，确保与运营和产品保持一致。 

Feedback and Reporting: Gather client feedback to measure satisfaction and areas for improvement.  

反馈与报告：收集客户反馈，以衡量满意度和需要改进的领域。 

Provide detailed reports to management on account status, challenges, and achievements. 

向管理层提供关于与客户合作的状态、挑战和成就的详细报告。 

Collaborative Coordination: Work closely with other departments to ensure that all account-specific requirements are understood and met.  

协作协调：与其他部门紧密合作，确保理解并满足所有指定客户的要求。 

Participate in cross-functional meetings to discuss client projects and the impacts on business operations. 

参与跨部门和职能会议，讨论客户项目及其对业务运营的影响。 

Other tasks assigned by line manager. 

其他上级领导布置的任务。 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.