Job Req Number:  131961
Time Type: Full Time

Business Integration Manager (M/F/D)

Bridge the gap between IT and some of DSV’s largest and most complex customers

Are you passionate about technology, customer integration, and logistics? Would you like to play a key role in onboarding major international customers into one of the world's leading transport and logistics companies?

At DSV, we are expanding our European Integration Team and are looking for an experienced Business Integration Manager to join us in Poznań, Poland. In this role, you will integrate strategic international customers into DSV’s road transport solutions, coordinating the journey from requirements and solution design through testing, go-live, and hyper care support.

Welcome to the Integration Team within European Control Tower Support

You will be based in our Poznań office and work closely with colleagues, customers, and IT teams across Europe. The role combines local team collaboration with an international day-to-day working environment.

As part of DSV’s European Control Tower organization, you will support the onboarding and development of large, complex road transport customers across several countries and business areas.

You will join a highly skilled, international team of integration specialists. We work with a high degree of trust, ownership, and knowledge sharing, with a hybrid working model and flexibility agreed with the manager and team.

"I have complete trust in every employee and their professionalism. Combined with highly skilled and committed colleagues, it creates the foundation for a healthy and rewarding workplace where openness and helpfulness are part of everyday life."

Michael Lodahl General Manager, Control Tower Support Denmark

Your Role: Connecting Customers and IT

As our new Business Integration Manager, you will take ownership of customer integrations from initial analysis to stable operations. You will bring the right people together, keep actions and decisions moving, and make sure the agreed solution works in practice.

Most of our customers are large international organizations with complex requirements, meaning every implementation project is tailored to the customer's specific business needs.

You will act as the key link between the customer, operations, and our IT teams. This includes translating business needs into clear requirements, coordinating solution design and delivery, driving testing and go-live readiness, and ensuring a structured handover to operation.

Your key responsibilities will include:

• Leading customer integration projects from initial scoping through testing, go-live, and hypercare
• Working with the Business Analyst to understand the customer setup and turn business and operational needs into clear requirements
• Documenting business rules and operational decisions for TMS and related applications
• Contributing to and approving the requirements documentation before development starts
• Preparing test cases, coordinating UAT, and making sure issues are followed through to resolution
• Creating and maintaining customer process documentation
• Coordinating go-live activities with branch operations, IT teams, and other involved resources
• Supporting the customer and operational teams after go-live during the hypercare period
• Working with API, EDI, and platform-based solutions, including monitoring transaction flows and data quality
• Keeping customers, operations, and project stakeholders updated on progress, risks, and open actions

About You

You are curious, structured, and solution-oriented. You are comfortable taking ownership, asking the right questions, and keeping progress on track when several teams and dependencies are involved. You can communicate technical topics clearly without losing sight of the customer’s business needs.

To succeed in this role, you likely have:

• Experience with business integration, customer onboarding, technical implementation, or a similar coordinating role
• Practical understanding of integrations and data flows; experience with APIs, EDI formats such as EDIFACT or ANSI X12, XML, ERP, TMS, or WMS solutions is an advantage
• Experience gathering, challenging, and documenting business and technical requirements
• Strong stakeholder management and communication skills across technical and non-technical audiences
• A structured approach to project coordination, testing, issue handling, and follow-up
• Professional English, both written and spoken; Polish is important for local collaboration
• Experience in transport, logistics, supply chain, or customer-facing IT solutions is beneficial, but not essential

Why Join DSV in Poznań?

This is a role with international reach, visible impact, and room to grow:

• Work from Poznań in a global logistics organization with close links to European customers, operations, and IT teams
• Take ownership of integrations that directly influence customer operations and service quality
• Join an experienced team where knowledge sharing, practical support, and collaboration are part of everyday work
• Build expertise across customer onboarding, digital integration, project delivery, and road transport processes

What We Offer

• Employment contract
• Comprehensive onboarding program
• Internal training catalogue
• Possibility to implement new ideas
• Sports card
• Private medical care
• Group insurance
• Sharing the costs of English course
• Bonus payment system
• Holiday bonuses
• Employee referral program 

Ready to Join the Team?

If you would like to learn more about the position, please feel free to contact Senior Team Lead, Claus Holm, on +45 41 73 63 00

We review applications on an ongoing basis, so we encourage you to submit your application as soon as possible.

We look forward to hearing from you.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV