Job Req Number:  77719
Time Type: Full Time

Move forward as Customer Service Representative at DSV in Tholen

Do you always have an eye for the ultimate customer experience? And are you known for your commitment, sense of responsibility, and ability to show ownership? Your customer focus will come into its own within our international working environment.

You get it done

Maximum customer satisfaction for major European brands. Through your passion and service orientation, you strive for a spot-on customer experience: you work on it.

How will you do this? You take care of all administrative and planning activities for our customers; you are an important link between our warehouse and our customer. You are responsible for processing the correct information about an order, monitor its progress and take care of the planning for our logistics department. You get this done by:

• acting as the first operational point of contact for assigned customers, then coordinating with internal colleagues from various departments;
• proactively communicating with our customers and colleagues while maintaining oversight;
• monitoring warehouse processes using our warehouse management system, keeping the customer and internal stakeholders informed;
• handling and escalating customer escalations.

Your team stands out within DSV for its solidarity and the way we interact with each other. It's a close-knit team that helps each other when needed. In this team, you have the freedom and space to fulfill this role in the best possible way.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

By working together with joy, with a focus on service orientation, we ensure that we are successful for our customer and DSV, says Melissa Viellevoije, Manager Operations.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• Professionalism to not only support customers but also inspire and guide them to new heights of success and satisfaction;
• Experience in a similar role, such as customer contact agent, customer service representative, or similar;
• Proficiency in English language, both written and spoken. Dutch is a plus;
• Full-time availability. You must be willing to work a minimum of 36 hours per week.

It all counts for this vacancy of Customer Service Representative in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary between €2.390,- and €3.350,- tailored to the knowledge and experience you bring;
• 28 vacation days per year and 8% vacation pay;
• a favorable pension scheme, of which a portion is premium-free and requires a 5% personal contribution;

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Naomi Groenewoud answers all your questions via +31 (0)6 8229 7557 or naomi.groenewoud@dsv.com.

DSV – Globaler Transport- und Logistikdienstleister 

DSV ist ein dynamisches Unternehmen, das Inklusion und Vielfalt fördert. Wir führen unsere Geschäfte mit Integrität, respektieren unterschiedliche Kulturen und die Würde und Rechte des Einzelnen. Wenn Sie bei DSV anfangen, arbeiten Sie für eines der leistungsstärksten Unternehmen in der Transport- und Logistikbranche. Sie werden Teil eines talentierten Teams von mehr als 75.000 Mitarbeitern in über 80 Ländern, die mit Leidenschaft daran arbeiten, großartige Kundenerlebnisse und hochwertige Dienstleistungen zu bieten. DSV strebt eine Vorreiterrolle auf dem Weg zu einer nachhaltigeren Zukunft für unsere Branche an und setzt sich dafür ein, im Einklang mit der Natur zu handeln.

Wir fördern Zusammenarbeit und Transparenz und sind bestrebt, in einer Kultur des gegenseitigen Respekts talentierte Mitarbeiter zu gewinnen, motivieren und zu halten. Wenn Sie engagiert und talentiert sind und Teil eines fortschrittlichen und vielseitigen Unternehmens sein möchten, werden wir Sie unterstützen, um Ihr Potenzial auszuschöpfen und Ihre Karriere voranzutreiben.

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