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Senior Customer Services Representative

Customer Service

Job Req Number:  [[51661]] 

Move forward as Senior Customer Service Representative at DSV in Tholen

Would you like to work in an environment with major brands operating in the Dutch and European markets? Your experience as a coordinator within customer service will come into its own at one of the top players in the logistics market.


You get it done

Ensuring maximum customer satisfaction for the major brands within Europe: you work on it.


How will you do this? You coordinate the work within the customer service team for a number of our customers. Together with your colleagues, you ensure that our customers' order process runs smoothly. You get energy from finding solutions for more complex complaints and claims and are able to think outside the box. You achieve this by:

  • acting as first operational point of contact;
  • taking care of the invoicing administration;
  • identifying discrepancies in the orders;
  • guiding and training new colleagues.


Your team stands out within DSV for the sociability and approachability of how we interact with each other. It is a close-knit team that helps each other where necessary! The team consists of 12 customer service employees and you will report to the supervisor. You get all the freedom and space you need to fulfil this role in the best possible way.


We are DSV, we grow

DSV is a global provider of transportation and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via warehousing and transport by air, sea, rail, courier or road.


Working together for the success of DSV and our customers, said Marco Roos, Manager Customer Service


In the Netherlands, we operate from over 20 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference.


You bring



It all counts for this vacancy of Senior Customer Service Representative in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.


You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:


  • a salary between €2.200 and €3.300, tailored to the knowledge and experience you bring;
  • 28 vacation days per year and 8% vacation pay;
  • Access to knowledge and training through our DSV Academy and external training courses. This allows you to grow and influence your career path.
  • and, of course, a really fun team that you will be working with!


Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips answers all your questions via +31 (0)6 5188 5961 or

DSV - Global Transport and Logistics


DSV leverer nogle af de allerbedste resultater inden for transport- og logistikbranchen. I driften såvel som alle øvrige funktioner arbejder 75.000 medarbejdere i mere end 90 lande dedikeret på at yde den bedst mulige service og skabe store kundeoplevelser. Hvis du har drive og talent og er klar til at tage ansvar, så giver vi dig muligheden for at udvikle dit potentiale og sætte fart på din karriere.


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