Job Req Number:  105071
Time Type: Full Time

Move forward as Manager Centralised Operations at DSV Road in the Netherlands

Are you a true process improver with a passion for customer satisfaction and digitalisation? Then this is your opportunity to make an impact within an international logistics environment where quality and efficiency go hand in hand.

You get it done

You are nationally responsible for the management and development of the Operations Center Road departments located in Tilburg, Ede and Venlo. You ensure seamless cooperation between our inbound and outbound service teams, so that all customers can always rely on excellent digital service where possible, personal where needed. You are the central national point of contact for inbound and outbound services and ensure optimal collaboration between internal, external and international stakeholders.

You play a key role in centralising and professionalising import and export processes and are ultimately responsible for optimally supporting our customers, partners and consignees. Performance is measured, among other things, by our NPS scores. These scores are often the starting point for improvement initiatives that you initiate and oversee across internal and external domains. You achieve all of this through effective leadership, monitoring KPIs and SLAs, optimising processes, and delivering reliable reports and management information: you’re on it.

How you do this? You ensure that our departments perform optimally and that partners and consignees are served efficiently. You actively promote the use of our digital self-service platform and work towards one uniform, future-proof way of working. You achieve this by:

• realising a uniform way of working across both departments while maintaining the highest levels of customer satisfaction;
• analysing performance and deviations, translating insights into strategic decisions, and continuously improving processes and service quality;
• leading, coaching and developing your teams together with the team leaders;
• monitoring and adjusting SLAs and KPIs, safeguarding internal and external customer satisfaction (NPS), and continuously improving services;
• safeguarding productivity and quality;
• acting as the management-level escalation point for complex customer and operational issues;
• driving collaboration and synergy between departments, locations and international teams.

Your team stands out within DSV for its close cooperation and shared focus on digitalisation and service improvement. Together, you ensure smooth and customer-oriented handling of all logistics-related enquiries.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

“The best part of my job? Improving processes with my team every day and seeing the direct impact this has for our customers,” says Floor Blankespoor, Senior Director Road.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a completed bachelor’s degree or equivalent work experience;
• at least 5 years of leadership experience;
• experience with process optimisation and change management;
• digitalisation and customer satisfaction embedded in your DNA;
• excellent skills in prioritisation, coordination and time management, with a high degree of flexibility;
• strong people management skills;
• excellent command of both Dutch and English, spoken and written.

It all counts for this vacancy of manager centralised operations in the Netherlands. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary aligned with your knowledge and experience, agreed together with you;
• 28 days of annual leave, 8% holiday allowance and a 5% bonus based on full-time employment;
• an attractive pension scheme, partly contribution-free, with a personal contribution of 5%;
• access to knowledge and training via our DSV Academy, enabling you to grow and shape your own career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers answers all your questions via +31 (0)6 2716 7986 or ext.xavier.pellaers@dsv.com

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.