DSV – Global Transport and Logistics

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Location: CAN - VIRTUAL - CA Ontario 
Job Posting Title: Manager, Strategic Customer Integration 
Time Type: Full Time
 

Compensation:  Salary starting at $X, plus eligible benefits, in accordance with experience and internal equity

 ***This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role***

Manager – Strategic Customer Integration 

Location: Region Americas (US)
Department: Strategic Customer Integration
Reports to: Director – Strategic Customer Integration (Apple Group)

Position Type: Full-Time

Position Overview

The Manager – Strategic Customer Integration (Apple Group - Region Americas) serves as the regional representative for all IT-related initiatives within the Apple Group account, spanning both Contract Logistics and Transportation. This role ensures that the Region Americas receives best-in-class IT solutions tailored to local operational needs while maintaining alignment with the global IT account strategy led by senior managers. Acting as the go-to contact for the region, the Manager proactively manages project execution, stakeholder engagement, and early escalation communication to ensure seamless delivery and strategic coherence.

Key Responsibilities

• Represent Strategic Customer Integration across the Americas region for all IT-related topics in relation to the Apple Group Account, ensuring regional needs are addressed within the global strategy framework.
• Act as the Single Point of Contact for regional stakeholders in Contract Logistics and Transportation, coordinating IT initiatives and ensuring operational alignment.
• Manage and coordinate regional IT projects, including integration, infrastructure, data management, and security, in collaboration with global and local teams.
• Ensure regional IT solutions are scalable, compliant, and tailored to local business requirements while adhering to Apple Group standards.
• Collaborate closely with global Senior Managers to align regional initiatives with the overall IT account strategy and governance.
• Proactively communicate risks, challenges, and potential escalations from the Americas region, ensuring early visibility and structured handover to global escalation leads.

• Facilitate cross-functional coordination across business units, IT teams, and external partners to reduce friction and accelerate delivery.
• Contribute to continuous improvement by identifying regional service gaps and supporting the implementation of corrective actions.
• Participate in business reviews, stakeholder meetings, and project steering forums to represent regional IT interests.

Core Duties

• Coordinate regional IT initiatives across Contract Logistics and Transportation, ensuring timely execution and strategic alignment.
• Act as the regional liaison for integration activities (API, EDI, etc.), working with internal IT teams and external vendors.
• Support compliance efforts by ensuring regional adherence to security frameworks, data protection standards, and audit readiness.
• Maintain strong relationships with regional stakeholders, serving as a reliable and responsive IT partner.
• Monitor regional service performance and contribute to reporting cycles and improvement plans.
• Interface with Business Project Managers, Solution Architects, and Operations teams to ensure regional project success.

Required Qualifications

• Solid understanding of IT architecture relevant to Contract Logistics and Transportation, including WMS, TMS, ERP, and integration platforms (API, EDI).
• Experience with AWS services and middleware solutions in logistics environments.
• Strong analytical skills in data quality management and logistics business analytics.
• Minimum 3+ years in IT project coordination or management, preferably within regional or multi-site logistics operations.
• Proven ability to work across time zones and matrixed organizations.
• Effective stakeholder management and communication skills, with a proactive approach to issue identification and escalation.
• Familiarity with IT Service Management practices and project planning methodologies.
• Detail-oriented, resilient, and capable of managing competing priorities in a dynamic environment.
• Willingness to travel within the Americas region as required.

Organizational Context

This role operates within a regional IT account management structure, reporting into the global team. The Manager collaborates with global Senior Managers, regional business units, and specialized IT functions to ensure regional initiatives are executed effectively and in alignment with global standards. The position plays a critical role in bridging local operational needs with global strategic direction, contributing to the overall success of the Apple Group Account within DSV.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process

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