Job Req Number:  85660
Time Type: Full Time

Move forward as Claims Specialist at DSV in Venlo
Are you ready to make a difference at a global logistics company? As a Claims Specialist, you’ll ensure the efficient handling of transport claims while actively contributing to process improvements. Join our dynamic team and grow with one of the market leaders!

You get it done
As a claims specialist at DSV, you play a crucial role in continuously improving our processes. You will work closely with carriers and internal departments to ensure that claims, particularly those related to parcel shipments, are handled efficiently and accurately. This role not only gives you the opportunity to manage the financial aspects of claims but also to contribute to quality improvements and customer satisfaction. You make it happen.

How do you do this? You are responsible for processing and following up on claims arising from transport shipments. Your tasks include assessing submitted claims based on CMR and AVC conditions, conducting investigations, and determining whether a claim is accepted. Additionally, you’ll work on improvements by analysing frequently occurring issues. You’ll achieve this by:

•    proactively maintaining contact with the business, carriers, and operational departments to ensure a swift turnaround of claims;
•    processing recaps, where customers log their transport issues, such as missing or damaged shipments;
•    collaborating with our carriers to handle claims quickly and effectively;
•    supporting the department with operational tasks, such as following up on shipments.

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

It is gratifying to handle complaints successfully and work with the team on structural improvements to ensure the customer is at the heart of our service, says Jeroen Meyer, Operations Manager Freight.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring
•    affinity with handling transport claims and working with recaps;
•    some knowledge of CMR and AVC conditions;
•    a strong administrative background and sharp analytical skills;
•    perseverance, accuracy, and confidence in your abilities;
•    excellent verbal communication skills and process-oriented thinking.

It all counts for this vacancy of claims specialist in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

•    a salary aligned with the knowledge and experience you bring;
•    28 vacation days per year and 8% holiday pay;
•    access to knowledge and training through our DSV Academy and external training programs. This way, you can grow and influence your career path;
•    and of course, a fantastic team to work with!

Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Lynn Verheijen answers all your questions via +31(0)6 83486958 or lynn.verheijen@dsv.com.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate, and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and move forward. Watch here who we are https://www.youtube.com/watch?v=AxSR981kzaI (https://www.youtube.com/watch?v=AxSR981kzaI), visit our website https://www.dsv.com/en-nl and/or follow DSV at Instagram https://www.instagram.com/moveforward.dsv (https://www.instagram.com/moveforward.dsv), Linkedin https://www.linkedin.com/company/dsv/mycompany (https://www.linkedin.com/company/dsv/mycompany), Facebook https://www.facebook.com/dsv.global/ and X https://x.com/dsv_nederland (https://x.com/dsv_nederland).