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Customer Service Representative

Customer Service

Job Req Number:  [[45471]]
 

Do you have operational and logistical knowledge? Are you looking for a challenge with responsibility and room for your own creativity? We are looking for an enthusiastic candidate for the position of Customer Services Representative for our location in Venlo.


For our fast growing division DSV Solutions, based in Venlo, we are looking for a

 

Customer Service Representative

 

What will you be doing?


The Customer Services department is an operational department and is the first point of contact for the site's customers, for orders, questions and complaints about their goods storage and/or transport.

As a Customer Services Representative you will perform administrative and planning activities. In addition, you function as the pivot between the customer, internal departments and external parties. You do this in such a way that the correct data and planning is available for the inbound, orderpick and outbound process in the Warehouse and that customer-specific agreements and wishes are met.

 

Other tasks in your role are:

  • Monitoring (real time), using the Warehouse Management System and/or transport planning program and through internal and external coordination, the progress of the pick/pack process in relation to agreements with the customer;
  • Spotting disruptions, informing the customer(s) and transporters of expected delays/changes;
  • Acting as the first operational contact for assigned customer(s) and as a liaison between customer and internal departments;
  • Indicating possible problems/bottlenecks, thinking along with the customer about solutions;
  • Handling and passing on complaints from the customer(s);
  • Where appropriate, providing input on projects to improve the processes and work instructions.

 

What do we ask?
We are always looking for people who want to make a difference and add value to our organisation. The qualities we value are: involvement, responsibility, ownership. We also consider the following points to be important for this position:

 

  • MBO work and thinking level;
  • Experience with Excel;
  • Command of the Dutch and English language orally and in writing;
  • At least 1 year of work experience in a similar position within logistics is a plus.

 

Does this sound like a challenge you would like to take on? 
Send your CV with motivation or leave your details and we will contact you. For more information about this position, please contact Sanne Reijnders at +31623035118 or sanne.reijnders@dsv.com. 

 

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com 

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