Job Req Number:  74747
Time Type: Full Time

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Your responsibilities:

• Providing leadership to the team on daily activities to achieve maximum operations efficiency
• Direct supervision over the work of Process Leads / subordinate employees and their results
• Communicate the company’s goals & objectives into manageable tasks for the team and ensure. full understanding among them
• Participating in projects roll outs, training & supporting SSC in new process improvements
• Identifying Key Performance Indicators and Service Level Agreements within SSC and support them to increase performance
• Ensuring control and compliance requirements of processes are met

Our requirements:

• 2 years of relevant experience, preferably in SSC / BPO
• Experience or background in Customer Service / Finance
• Experience in financial reporting would be an asset
• Higher education, preferred in finance / marketing area
• Knowledge of English at least at level C1
• Knowledge of another foreign language at B2 level would be an asset
• Knowledge of MS Office (Word, Excel, Power Point)
• Knowledge of SAP
• Ability to effectively engage and motivate employees
• Leadership authority
• Understanding employees development needs and active supporting of their realisation
• Ability to effectively deliver business aims
• Ability to promote innovation and mobilize employees in the process of change implementation
• Excellent communication and interpersonal skills

What we offer:

• Employment contract
• Private medical care
• Comprehensive onboarding program
• Buddy
• Work-life Harmony
• Modern eco-office
• Canteen
• Comfortable ergonomic office
• Scandinavian work culture
• Internal training catalogue
• Culture of feedback
• Internal transition program
• Holiday gifts
• Sport groups
• Bike parking

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.