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TASKS:

• Providing 1st and 2nd level IT Support Services in 24/7 shift rotation. 
• Accepting users’ requests (mail, phone, WWW), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets.
• Informing and supporting end users in the event of IT system unavailability.
• Communicating planned outages and service windows to end user community.
• Account administration and password management of many IT systems in use.
• Development and maintenance of support documentation (Knowledge Base).
• Ensuring high level of customer support and their satisfaction.

JOIN US IF YOU HAVE...

• some experience in similar position (e.g. Service Desk, Help Desk, Customer Support), 
• very good English skills – written and spoken,
• general IT understanding and a will to expand this knowledge,
• look for challenges and skills development,
• are a team player with open-minded personality and positive attitude,
• would like to work in a friendly atmosphere and create it with us.

OUR OFFER:

• Contract of employment 
• Private medical care
• Sport card
• Free Business English lessons
• Work-life balance
• A comprehensive implementation program
• Ergonomic workplace
• Internal trainings
• Access to Udemy platform
• Sports groups
• Fruit days 
• Holiday presents twice a year
• CSR projects
• Integration events and meetings
• Bicycle parking

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