Job Req Number:  87161
Time Type: Full Time

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As Process Automation & Business Intelligence department we are responsible for introducing automation to various departments in DSV ISSC.

Our main goal is to eliminate repetitive tasks and time-consuming processes with the benefits of providing Quality Improvement, decreasing Average Handling Time (AHT) and streamlining the processes.

The Process Automation & Business Intelligence Department consists of three Teams:

Business Process Analytics, Development and Maintenance.

We also perform function as the PowerBI CoE for ISSC. See below to find more information.

As a part of Business Process Analytics Team, your key responsibility will be to operate with Business Process Owners and developers. Your work will allow to establish bridge between all involved parties and help to provide solutions web-based systems, robots, BI reports.

Your responsibilities:

• Analysis of business processes in terms of the possibility of introducing optimization and automation

• Making recommendations for automation candidates

• Gathering business requirements for development of automation in close cooperation with Business Process Owners

• Encouraging new business units for automation solutions

• Exploring new technologies and solutions for Business Process Automation

• Helping development teams to understand business needs and requirements

Our requirements:

• At least 3 years similar work experience

• Experience in creating visual mappings of business processes

• Strong communication skills

• Ability to gather and understand business requirements and deliver them to developers in an appropriate form

• Bachelor or master degree, preferably in IT or logistics

• Fluency in oral and written English (advanced level)

• Experience with business process automation

Optional  

• Developer’s background  

• SQL basics 

• Experience in RPA 

What we offer:

• Employment contract

• Buddy

• Comprehensive onboarding program

• Internal training catalog and e-learning platform

• Culture of feedback

• Internal transition program

• Scandinavian work culture

• Work-life Harmony

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.