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Job Req Number:  106256
Time Type: Full Time

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As a Business Change Manager, you are responsible for managing the business part of EDI/API implementation for Global Accounts. You define and improve our integration services (EDI and API) to match customer requirements, working directly with customers and realising these needs internally. Your role ensures that integration initiatives are aligned with business expectations, support operational efficiency, and deliver measurable value across the organization.
 
 
Your responsibilities:
  • Manages the implementation in the business on behalf of Global Customs
  • Onboard individual Customers into DSV from a Customs perspective
  • Sign off the proposed Business Requirement Document to initiate integrations
  • Together with the Customer Delivery Managers aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI
  • Ensures that the User Acceptance Tests scenarios are created & executed accordingly
  • Ensures that all local stakeholders are aligned
  • Ensures that all local contributors have committed to the plan and are delivering on time and on quality
  • Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising
  • Help develop the EDI and API offerings for Global Customs
  • Work towards the commercial part of DSV Close cooperation with Enterprise Integration Office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally
  • Analyze our EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests
  • Understand our EDI & API services and guide customers/sales towards API First and help evolving it
  • API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product

 

Our requirements:

  • Experience with customer engagement
  • Highly proficient in English
  • Project Management capabilities and experience
  • A fair technical and integration understanding
  • An end-to-end mindset
  • Understanding of customs is an advantage
  • A “do” person with high level of accountabilit 

 

What we offer:

  • Employment based on an employment contract, along with a comprehensive benefits package 
  • Training and development programs, as well as access to an e-learning platform 
  • Onboarding program with the support of a dedicated Buddy 
  • Participation in an annual, company-wide integration event 
  • A work environment based on Scandinavian organizational culture 
  • Opportunities for growth through our internal program 

 

Benefits:

  • sharing the costs of sports activities 
  • private medical care 
  • sharing the costs of foreign language classes 
  • sharing the costs of professional training & courses 
  • life insurance 
  • integration events 
  • corporate gym 
  • corporate sports team 
  • coffee / tea 
  • parking space for employees 
  • extra social benefits 
  • holiday funds 
  • christmas gifts 
  • employee referral program 
  • charity initiatives 
  • bicycle parking 
  • modern and ergonomic office 
  • yoga in the office 

 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.
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Job area:  Business Change Management (BCM)

Business Change Manager

Warsaw

Apply now »