Job Req Number:  113414
Time Type: Full Time

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Role purpose
We are looking for a senior, highly experienced leader to build and lead the Global Customs Design & Implementation function. This role owns the global methodology, governance framework, and execution quality for all customer implementations across Global Customs. The Director acts as the strategic owner of end-to-end solution design and implementation delivery, ensuring that customer requirements from RFI/RFQ through go-live are translated into clear, executable, and scalable solutions. The Director also directly leads implementations for high-visibility, high-complexity global customers, serving as the senior point of accountability. In addition to handling strategic implementations, the Director will lead a team of E2E Implementation Managers, provide senior stakeholder alignment, and drive continuous improvement of the global implementation approach. The ideal candidate combines strong leadership, deep operational/technical understanding, and the ability to influence at senior levels across the organization.

Key responsibilities

Leadership & Governance

• Lead, mentor, and develop a team of E2E Implementation Managers.
• Build and own the global Design & Implementation methodology, standards, and best practices.
• Define governance structure for implementation delivery, project controls, documentation, and stakeholder management.
• Establish quality assurance mechanisms across all projects to ensure global consistency.
• Drive alignment between Global Customs, regions, IT, product, BI, legal, and commercial teams.
• Manage workload distribution, prioritization, and capacity planning for the team.
• Represent the function in senior management forums and provide strategic guidance.

Strategic Solution Design

• Lead solution design for high-complexity, global customers and strategic pursuits.
• Review and approve solution blueprints created by team members.
• Ensure solution consistency, technical feasibility, cost alignment, and operational viability.
• Support commercial teams with solution strategy, scope definition, and customer presentations.
• Validate that all proposed solutions reflect global standards and realistic delivery capability.
• Identify structural service gaps and feed them into the global gap management process.

Execution of High-Complexity Implementations

• Personally lead high-visibility and large-scale customer implementations.
• Act as senior single point of contact for strategic customers.
• Manage executive-level customer communication, steering committees, and escalations.
• Oversee cross-regional mobilization, ensuring smooth execution across multiple countries and functions.
• Drive resolution of complex technical, operational, or compliance challenges.
• Ensure delivery is aligned with customer commitments and contract scope.

Go-Live & Hypercare Performance

• Provide leadership support during go-live for high-complexity implementations.
• Ensure that all customer-facing activities during early life are coordinated and professionally managed.
• Drive rapid issue resolution, escalating cross-functional support where needed.
• Validate that all contracted performance, reporting, and service requirements are functional and stable.
• Ensure a clean, documented, and verified transition into steady-state operations.

Internal Collaboration & Continuous Improvement

• Act as the senior link between Global Customs Commercial, Global IT, Regional Ops, and Product teams.
• Identify patterns, root causes, and systemic issues across implementations.
• Drive continuous improvement initiatives to strengthen global delivery capability.
• Maintain and enhance standard templates (project plans, SOPs, reporting structures, UAT scripts, etc.).
• Provide feedback into solution design guidelines and tender processes.
• Support capability development and training for internal teams.

Preferred experience

• 10+ years of experience in customs, logistics, supply chain, or similar operational environments.
• Proven leadership experience managing high-performing teams in multinational settings.
• Demonstrated success delivering large-scale, complex customer implementations.
• Strong understanding of data, reporting, system integrations, and control tower concepts.
• Experience driving governance, project controls, and scalable methodologies.
• Strong senior stakeholder management and customer-facing capabilities.
• Ability to navigate ambiguity and bring structure to evolving or undefined environments.
• Familiarity with commercial processes (RFI/RFQ solutioning) is a plus.

What we offer: 

• Employment based on an employment contract, along with a comprehensive benefits package  
• Training and development programs, as well as access to an e-learning platform  
• Onboarding program with the support of a dedicated Buddy  
• Participation in an annual, company-wide integration event  
• A work environment based on Scandinavian organizational culture  
• Opportunities for growth through our internal program  

Benefits: 

• Sharing the costs of sports activities  
• Private medical care  
• Sharing the costs of foreign language classes  
• Sharing the costs of professional training & courses  
• Life insurance  
• Integration events  
• Corporate gym  
• Corporate sports team  
• Coffee / tea  
• Parking space for employees  
• Extra social benefits  
• Holiday funds  
• Christmas gifts  
• Employee referral program  
• Charity initiatives  
• Bicycle parking  
• Modern and ergonomic office  
• Yoga in the office  

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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