Job Req Number:  78395
Time Type: Full Time

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Your responsibilities:

• Ensure the smooth operation of applications by promptly resolving incidents, service requests, and change requests within defined Service Level Agreements
• Provide dedicated support, training, and service to end users, and other business representatives
• Foster a holistic understanding of the applications, acting as a Subject Mater expert
• Create and maintain documentation
• Establish and maintain regular relationships with users across different departments to facilitate smooth adoption of applications

Our requirements:

• You excel at stakeholder management and can communicate with colleagues across all hierarchical levels, and vendors
• Experience in delivering second-level support for IT applications via ticketing systems
• Proactive and self-motivated, capable of working independently as well as collaboratively within a multicultural team
• Verbal and written language skills in English are essential for the role
• You are resilient and not afraid to have a little fun while you do so
• Knowledge of the ITIL Service Management framework is desired

What we offer:

• Employment contract
• Private medical care
• Comprehensive onboarding program
• Buddy
• Work-life harmony
• Modern eco-office
• Canteen
• Comfortable ergonomic office
• Scandinavian work culture
• Internal training catalogue
• Culture of feedback
• Internal transition program
• Holiday gifts
• Sport groups
• Bike parking

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.