Job Req Number:  132433
Time Type: Full Time

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Key Responsibilities

• Support the day-to-day maintenance and continuous development of Microsoft Dynamics 365 CRM, with particular focus on the Customer Service area.
• Investigate and resolve incidents and application issues, perform root cause analysis and implement appropriate solutions.
• Configure and maintain Dynamics 365 CRM and Microsoft Dataverse, including tables, forms, views, business rules, security roles and access management.
• Support and maintain integrations between Dynamics 365 CRM, Azure services and other enterprise applications.
• Participate in testing, deployment and release activities related to CRM changes and enhancements.
• Monitor application quality and reliability and identify opportunities for technical and operational improvements.
• Maintain appropriate technical documentation for implemented solutions and configurations.
• Cooperate closely with developers, architects, business stakeholders and other IT teams throughout the solution lifecycle.
• Share knowledge within the team and contribute to the continuous improvement of CRM solutions and working practices.

Key Requirements

• Good overall knowledge of Microsoft Dynamics 365 CRM, with particular emphasis on the Customer Service module, including understanding of its core functionality, configuration and business processes.
• Minimum 2 years of practical experience with Dynamics 365 CRM and Microsoft Dataverse configuration, including tables, forms, views, business rules, security roles and access management.
• Good understanding of the Microsoft Power Platform, particularly Power Apps and Power Automate.
• Practical knowledge of Microsoft Azure, including experience with the configuration and maintenance of Azure resources supporting business applications.
• Understanding of integrations between Dynamics 365 CRM, Azure services and other enterprise applications, including APIs and common integration concepts.
• Ability to analyze incidents, application issues and business requirements, identify root causes and propose appropriate solutions.
• Professional working proficiency in English.

Additional Qualifications

• Knowledge or practical experience with Azure AI services and their use in business applications or CRM-related solutions.
• Experience with Azure services such as Azure Service Bus, Azure Functions, Logic Apps or Application Insights.
• Experience with Power Platform environment management and deployment of Dynamics 365 solutions.
• Basic knowledge of JavaScript, C#, APIs or custom connectors used within Dynamics 365 and Power Platform solutions.
• Microsoft certifications related to Dynamics 365 CRM, Power Platform or Azure.

Personal Competencies

• Strong analytical and problem-solving skills, with the ability to understand business needs and their technical implications.
• Team-oriented and collaborative attitude, with the ability to work effectively in a cross-functional environment.
• Open mindset and willingness to share knowledge, learn new technologies and actively contribute to team discussions.
• Proactive approach and willingness to take ownership of assigned topics and work independently when required.
• Good communication skills and ability to cooperate effectively with developers, architects, business stakeholders and other IT teams.
• Focus on quality, reliability and continuous improvement.

What we offer:

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program 
   

Benefits:

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym
• Corporate sports team
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office
• Yoga in the office 

At DSV GBS, we do not use AI to assess or select candidates. Recruitment decisions are made by our recruiters and hiring managers.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV