Job Req Number:  78822
Time Type: Full Time

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Join PA&BI (Process Automation & Business Intelligence) department, where each day brings new, interesting projects, aimed at improving and automating processes in DSV. Experience the overall outlook of the company, by touching high level processes across all departments. New and interesting challenges are a constant, as well as high emphasis on personal development, including trainings and introducing to new technologies.

Your responsibilities:

• Receiving, analysing and resolving requests relating to applications and tools

• Supporting users with ongoing problems (remotely and locally)

• Executing queries on databases to fulfil requests

• Maintaining good customer relations by providing responsive support

• Ongoing contact with clients to gather necessary information on requests, communicate plans for resolution of cases, confirm provided support

• Contact with internal IT teams

• Cooperation with the team of developers (II line of support)

• Monitoring the number of cases, the importance of topics and reporting to the superior

• Creating and maintaining the documentation (knowledge base, instructions)

Our requirements:

• Minimum 1 year working experience on similar position

• Knowledge of IT Service Management systems (ServiceNow/Cherwell)

• Intermediate knowledge of T-SQL (MS SQL)

• Familiarity with Atlassian tools (JIRA, Confluence)

• Basic knowledge of the Microsoft Office products

• English at B1/B2 level

• Communication and interpersonal skills

• Ability to communicate effectively with end users of varying technical levels

• Good organizational skills

• (nice to have) knowledge of Windows Server environment

What we offer:

• Employment contract

• Buddy

• Comprehensive onboarding program

• Internal training catalog and e-learning platform

• Culture of feedback

• Internal transition program

• Scandinavian work culture

• Work-life Harmony

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.