Job Req Number:  80562
Time Type: Full Time

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Responsibilies:

• Planning and overview changes and the handling of these - from request submission until the change is closed.

• Ensuring that necessary information for every change request is available for the prioritization and planning process (e.g. scope, cost information, test cases, etc)

• Monitoring the process of approval and prioritization carried out by business

• Ensuring that changes are prepared accordingly to Global Change Management requirements and are submitted for approval on time

• Constant monitoring communication channels and service management tool to ensuring that information in service management tool is kept up to date and all relevant information to the change is logged here.

• Assisting in keeping business requesters informed of the status and progress of their changes.

• Managing potential risks during planning and implementation of changes where possible, escalate where not.

• Planning and coordinating releases together with the delivery organization and business.

• Sending out timely and accurate service announcements

• Ensuring that CAB (Change Advisory Board) approval for implementation is obtained for all changes.

• Performing deploy Quality Assurance process

• Managing information in the project management tools to enable development teams a time registration for reporting purposes

• Focus on internal process improvements to ensure consistent and efficient Release Management and Quality Assurance process

• Creating advanced reports and monitoring dashboards related to Release Management and Quality Assurance process

• Cooperation with other IT teams

• Communicating in professional and kind manner

• Creating and updating internal process documentation (guides, instructions, Frequently Asked Questions, etc)

• Organizing internal training for IT and business

• Report time spent on particular types of tasks based on current status.

• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.

• Behaviors and attitudes consistent with the values.

Our requirements:

• Experience in working with tools such as: ServiceNow, Clarity, Jira, MS Teams, SharePoint, Confluence

• Experience in Release Management procedures (risk assessment, CAB meetings, creating service windows, reviewing changes (low, medium, high, expedited, standard), creating standard change templates)

• Interpersonal skills

• Focused on details

• Balance between being open/cooperative and assertive

• Punctuality

• Ability to work under stress

• English: at least B2 level

   

  Nice to have:

• SAP related experience

• ITIL foundation or Service Transition certificate

• Ability to create reports and dashboards

   

Benefits:

• Employment contract

• Buddy

• Comprehensive onboarding program

• Internal training catalog and e-learning platform

• Culture of feedback

• Internal transition program

• Scandinavian work culture

• Work-life Harmony

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.