Job Req Number:  108539
Time Type: Full Time

Your responsibilities

• Manage end-to-end handling of cargo damage, loss, and liability claims across air, road, sea, and contract logistics operations.
• Assess claim validity, liability, and financial exposure in accordance with applicable laws, conventions, contracts, and internal policies.
• Coordinate investigations with internal stakeholders, operational teams, insurers, brokers, surveyors, legal advisors, and other external experts.
• Review transport documentation, contracts, terms and conditions, and insurance policies to support claim decisions.
• Negotiate settlements with customers, carriers, insurers, and other third parties.
• Ensure timely communication with claimants and internal stakeholders throughout the claims lifecycle.
• Monitor claims reserves and settlements, ensuring accurate reporting anddocumentation.
• Maintain and update claims files within relevant claims management systems.
• Identify trends, root causes, and recurring issues, and provide recommendations to reduce future claims exposure.
• Support audits, internal reviews, and reporting requirements related to claims handling.
• Provide guidance and expertise to operational teams on claims prevention and risk mitigation.

Our requirements

• Minimum of 3 to 5 years of experience in claims handling within the transport and logistics sector.
• Proven experience managing claims across multiple transport modalities: air, road, sea, and contract logistics.
• Solid understanding of international transport conventions (e.g. CMR, Montreal, Hague-Visby), liability regimes, and contractual frameworks.
• Experience working with insurers, brokers, surveyors, and legal advisors, including regular interaction with lawyers, insurance companies, brokers, and surveyors.
• Strong analytical skills with the ability to assess complex liability scenarios.
• Professional working proficiency in English (written and spoken), with the ability to communicate clearly and professionally in both contexts.
• Strong communication and negotiation skills.
• Ability to work independently and manage a high-volume, complex claims portfolio.
• Detail-oriented with strong organizational and documentation skills.
• Comfortable working in an international, cross-functional environment.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.