Job Req Number:  110735
Time Type: Full Time

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The role

The Senior IT Process Management Specialist is responsible for designing, optimizing, and governing the operational processes of the IT Department. This includes processes related to project delivery, solution implementation, incident management, service support, and IT management operations.

The ideal candidate is a process‑modelling expert, capable of leading discussions with stakeholders across the organization, driving alignment, and ensuring measurable, high‑quality outcomes. The candidate also conducts assessments on existing processes and adoption in the organization and ensures adherence to the defined processes.

Your responsibilities

• Design, document, and maintain IT department processes following recognized standards (e.g., BPMN, ITIL, ISO/IEC 20000).
• Assess and improve existing IT processes to increase efficiency, consistency, and quality.
• Develop process workflows, diagrams, templates, and operating procedures.
• Ensure processes are consistently followed across project, operations, and support teams.
• Establish process governance frameworks, including KPIs, compliance checks, and improvement cycles.
• Facilitate workshops and discussions with cross-functional teams to align requirements and define process outcomes.
• Collaborate with project managers, service managers, architects, and technical teams to ensure process fit and adherence.
• Create and maintain high-quality process documentation, guides, and playbooks.
• Train team members on new or updated processes, tools, and methodologies.
• Identify automation and improvement opportunities (e.g., workflow tools, service management platforms).
• Partner with tool owners to implement process changes and ensure alignment.
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
• Behaviors and attitudes consistent with the values of DSV.
• Professional skills development by participation in training and constant self-education.

Our requirements

• Diploma or degree in Computer Science, Information Technology, Information Systems, or a related field.
• Professional training or certification in process methodologies (e.g., BPMN, Lean Six Sigma, ITIL) is a plus.
• Strong knowledge of process modelling standards such as BPMN 2.0.
• Familiarity with IT service management frameworks (ITIL preferred).
• Experience in process modelling with Microsoft Visio would be a plus.
• Good understanding of IT project lifecycle and solution implementation processes.
• Strong facilitation, communication, and stakeholder management capabilities.
• Ability to lead discussions, mediate between teams, and drive consensus.
• Highly self reliant, proactive, and capable of working with minimal supervision.
• Fast learner with strong analytical and problem solving abilities.
• Fluent in written and spoken English at a professional level.
• 3+ years of experience in process design, IT operations, service management, or similar roles.

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package.
• Training and development programs, including access to an internal e‑learning platform.
• Onboarding with the support of a dedicated Buddy.
• Participation in annual company‑wide integration events.
• Work environment rooted in Scandinavian organisational culture.
• Opportunities for professional development through internal mobility programs.

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of language classes
• Sharing the costs of professional training and courses
• Life insurance
• Integration events
• Corporate gym and sports teams
• Coffee / tea
• Employee parking space
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern, ergonomic office
• Yoga in the office

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.