Job Req Number:  127112
Time Type: Full Time

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The Senior Service Delivery Manager is responsible for driving delivery excellence, service management, governance, and operational execution across the Supply Chain Technologies portfolio. Acting as a trusted partner to the Director, the role ensures successful delivery of projects, services, customer implementations, vendor engagements, and strategic initiatives across IMS, Lead Logistics, SCO, and related technology platforms.

What you'll do:

• Lead delivery governance across projects, services, implementations, and transformation initiatives
• Drive portfolio planning, reporting, risk management, resource planning, capacity management, and financial oversight
• Coordinate global cross-functional teams across business, IT, infrastructure, operations, customers, and vendors
• Ensure service performance, operational stability, continuous improvement, and adherence to SLA/KPI targets
• Manage strategic vendors, contracts, licensing, and service provider performance
• Support customer onboarding, migrations, operational readiness, and business transformation initiatives
• Act as a senior escalation point for delivery, service, and operational issues
• Prepare executive reporting and provide leadership support to the Director
• Ensure compliance with IT governance, security, infrastructure, audit, and regulatory requirements

What we're looking for:

• 8+ years of experience in IT service delivery, program management, technology operations, or supply chain technologies
• Proven experience leading global, cross-functional teams and managing complex multi-vendor environments
• Strong experience in service management, portfolio governance, resource planning, capacity management, and financial management
• Experience managing customer implementations and technology-enabled business transformations
• Strong understanding of enterprise applications, infrastructure services, cloud technologies, and IT operational processes
• Experience working within regulated and compliance-driven environments
• Healthcare, pharmaceutical, life sciences, or other regulated industry experience preferred
• ITIL, PMP, PRINCE2, Agile, or equivalent certifications preferred
• Strong leadership, communication, and stakeholder management skills
• Structured, analytical, and results-oriented
• Strong problem-solving and decision-making capabilities
• Able to operate effectively in a global, matrix organization

Success measures:

• Predictable delivery of projects, services, and customer implementations
• High service performance, operational stability, and compliance adherence
• Effective resource utilization and vendor accountability
• Strong stakeholder satisfaction and business partnership
• Reliable operational and strategic support to the Director

What we offer:

• Employment based on an employment contract, along with a comprehensive benefits package 
• Training and development programs, as well as access to an e-learning platform 
• Onboarding program with the support of a dedicated Buddy 
• Participation in an annual, company-wide integration event 
• A work environment based on Scandinavian organizational culture 
• Opportunities for growth through our internal program 

Benefits:

• Sharing the costs of sports activities 
• Private medical care 
• Sharing the costs of foreign language classes 
• Sharing the costs of professional training & courses 
• Life insurance 
• Integration events 
• Corporate gym 
• Corporate sports team 
• Coffee / tea 
• Parking space for employees 
• Extra social benefits 
• Holiday funds 
• Christmas gifts 
• Employee referral program 
• Charity initiatives 
• Bicycle parking 
• Modern and ergonomic office 
• Yoga in the office 

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DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.