Senior Team Lead

 Job Req Number:  63065
Time Type:

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Responsibilities:

• Ressource and governance management
• Overview of all development projects, service requests and incidents
• Ensure full visibility of consumers and producers including relevant metrics
• Development handbook, development process, tool support of process, automation and quality and performance reporting
• Secure a professional and service minded Customer Experience 
• Adminstrative escalation point -> collect info from needed stakeholder to handle escalation fast and service minded
• Daily management
• Monthly reporting 
• KPI reports
• Work with given strategy and setting the direction for specialists
• Stakeholder management model and tactics
• Assist in continuedly improving the Integration Marketplace to the benefit of data requesters

Development coordination & follow-up:

• Development process is followed, and communication is on point
• Key projects and initiatives are tracked and kept in momentum
• Workload and resource planning are kept in continuous balance
• Meeting minutes are done at the project meetings / etc.
• High-priority SRQs are progressing and stakeholders are informed
• Urgent 3rd level incidents are being tended to and that stakeholders are kept updated
• Escalations are handled and that all parties kept informed
• Guidance is given to potential requestors seeking information on new integrations

Communication:

• Communication on larger changes or initiatives is composed and sent to stakeholders
• Enquiries towards processes and policies are answered
• PowerPoints are created and updated as needed
• Relevant news and information are distributed throughout the development organization
• Business and IT stakeholders are both informed and listened to at regular intervals
• Higher management is kept informed about relevant matters

Initiatives

• SharePoint site is updated and maintained
• Request process and Cherwell request form is reviewed and updated
• Development two-year roadmap is developed and maintained
• Development strategic initiatives are carried out according to roadmap

Our Profile:

• About 5 years of working experience with integrations architecture and/or development
• Knowledge of integration landscapes 
• Knowledge of Event based architecture
• General knowledge of IT governance and organization
• Preferably knowledge of Confluent Cloud Kafka
• Excellent communication skills
• Able to remain professional and effective under work pressure;
• Have strong analytical skills and the ability to translate these into standard processes 
• Are pro-active and willing to involve stakeholders in the decision making process when needed
• Demonstrates a high degree of integrity
• Strong leadership and organizational skills
• Proven working experience within project management
   

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.