Job Req Number:  74565
Time Type: Full Time

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Your responsibilities

• Provide leadership, coaching and mentoring to all assigned employees

• Ensure timely and high-quality delivery of services as well as providing continuous improvements within area of responsibility

• Development of assigned employees to deliver continually improved service to meet user needs and ensure user satisfaction

• Ensure appropriate shift staffing by creating and maintaining the work schedule document

• Distribute workload among all assigned team members

Our requirements

• Experience in similar position (2-3 years at Service Desk, Help Desk, Customer Support)

• English B2 level or above

• Understanding of the ITIL methodology (certification as advantage)

• Good general IT understanding and a will to expand this knowledge

• Experience with ITSM/ticketing systems like ServiceNow, Remedy, Cherwell

What we offer

• Employment contract
• Private medical care
• Comprehensive onboarding program
• Buddy
• Work-life Harmony
• Modern eco-office
• Comfortable ergonomic office
• Scandinavian work culture
• Internal training catalogue
• Culture of feedback
• Internal transition program
• Holiday gifts
• Sport groups
• Bike parking
• Electric vehicle charging station

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.