Job Req Number:  120611
Time Type: Full Time

P&O Specialist: Mateusz Warchałowski

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About the Role

We are looking for an experienced ServiceNow Solution Architect to lead the design, governance, and implementation of enterprise-scale ServiceNow solutions. The successful candidate will play a key role in defining the future ServiceNow architecture, ensuring alignment with business objectives, enterprise architecture standards, and ServiceNow best practices.

This role requires deep expertise in CMDB, CSDM, and IT Asset Management (ITAM) and the ability to translate complex business requirements into scalable, maintainable, and future-proof solutions.

Key Responsibilities:

Solution Architecture

• Design end-to-end ServiceNow solutions across multiple modules and business domains.
• Define solution architecture, technical designs, data models, and integration patterns.
• Ensure solutions are scalable, secure, supportable, and aligned with ServiceNow best practices.
• Review and approve technical designs produced by development teams and implementation partners.

CMDB & CSDM Leadership

• Own the architectural vision for the data on ServiceNow platform.
• Lead the implementation and continuous improvement of the Common Service Data Model (CSDM).
• Define relationships between business services, technical services, service offerings, applications, infrastructure, and assets.
• Establish governance and quality standards for configuration and service data.

IT Asset Management

• Architect solutions supporting Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Define integration strategies between ITAM, CMDB, procurement, and discovery tools.

Platform Governance

• Establish architectural data standards, design principles, and implementation guardrails.
• Promote out-of-the-box capabilities and minimize unnecessary customization.
• Participate in Technical Governance Board.
• Support platform upgrades and roadmap planning.
   

Stakeholder Management

• Collaborate with business stakeholders, product owners, enterprise architects, and technical teams.
• Facilitate workshops to gather requirements and define solution directions.
• Provide architectural guidance to developers, administrators, and platform teams.
• Manage relationships with implementation partners and vendors.

Required Qualifications:

Experience

• 5+ years of ServiceNow experience.
• 2+ years as Solution Architect, Technical Architect, Lead Consultant, or equivalent role.
• Proven track record of delivering ServiceNow solutions in large enterprises.
• Experience working in global, multi-stakeholder environments.
   

Mandatory Technical Skills

• Expert-level knowledge of CMDB architecture and governance.
• Strong practical experience with ServiceNow CSDM and service modeling.
• Strong experience with IT Asset Management (ITAM), including SAM and HAM.
• Strong understanding of ServiceNow data model and platform architecture.
• Experience with ITSM and related ServiceNow products.
• Experience designing integrations using REST APIs, IntegrationHub, MID Server, and related technologies.
• Understanding of data governance, identification and reconciliation, and CMDB Health.

What we offer :

• Employment based on an employment contract, along with a comprehensive benefits package 
• Training and development programs, as well as access to an e-learning platform 
• Onboarding program with the support of a dedicated Buddy 
• Participation in an annual, company-wide integration event 
• A work environment based on Scandinavian organizational culture 
• Opportunities for growth through our internal program 

Benefits:

• Sharing the costs of sports activities 
• Private medical care 
• Sharing the costs of foreign language classes 
• Sharing the costs of professional training & courses 
• Life insurance 
• Integration events 
• Corporate gym 
• Corporate sports team 
• Coffee / tea 
• Parking space for employees 
• Extra social benefits 
• Holiday funds 
• Christmas gifts 
• Employee referral program 
• Charity initiatives 
• Bicycle parking 
• Modern and ergonomic office 
• Yoga in the office 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.