Job Req Number:  85818
Time Type: Full Time

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Your responsibilities:

• Monitoring the incoming flow and supporting the team with priority
• Monitoring system and functions      
• Daily monitoring KPI for SLA. KPIs development. SLA monitoring and follow up
• Weekly and monthly reporting
• Coordinating and prioritizing P3 Incidents  
• Communicating disruptions (externally and also internally)
• Participating in rollouts         
• Meeting customers to understand what is important for the business
• Motivating and cultivating a Culture of Continuous Improvement
• Growing and optimizing skills, traits and expertise of all employees. Identifying talent gaps
• Maintaining knowledge matrix

Our requirements:

• Previous experience in similar position (at least 3years)
• Managerial skills well established
• English full professional
• Ability to understand others experience and needs
• Fast and efficient communication to relevant stakeholders
• Understanding of priorities and actions
• Logical thinking, fact-based approach, and curious mind
• Problem solving attitude
• Work well in a team environment, contributes with active and open communication, idea sharing, and coordination 

What we offer:

• Employment contract

• Private medical care

• Comprehensive onboarding program

• Buddy

• Work-life Harmony

• Modern eco-office

• Comfortable ergonomic office

• Scandinavian work culture

• Internal training catalogue

• Culture of feedback

• Internal transition program

• Holiday gifts

• Sport groups

• Bike parking

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.