Apply now »

 

If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Team Leader SSC/BPO

Managerial

Job Req Number:  50711
Time Type: Full Time

 

PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS

 

Your responsibilities:
•    Secure recruitment process in line with hiring and recruitment processes
•    Provide leadership to the team on daily activities to achieve maximum operations efficiency
•    Monitor team performance according to SLA and KPIs and ensure high quality and standard
•    Hold direct reports accountable for their performance by providing feedback, coaching and assessment
•    Create an inspiring environment with an open communication culture
•    Support continuous development culture aligned with Lean methodology
•    Effectively communicate and fulfil the strategic goals
•    Stakeholder management
•    Ensure control and compliance requirement of existing processes

 

Our requirements:
•    Higher education
•    2 years of relevant experience with similar position in SSC/BPO
•    Very good English skills – B2/C1 level
•    Knowledge of SAP
•    Good knowledge of MS Office
•    Very good communication and interpersonal skills
•    Ability to effectively engage and motivate direct reports
•    Support professional development of the team members
•    Ability to deliver companies goals
•    Knowledge of Lean methodology would be an asset
•    Good understanding of change management

 

What we offer:
•    Employment contract
•    Private medical care
•    Comprehensive onboarding program
•    Buddy
•    Work-life Harmony
•    Modern eco-office
•    Comfortable ergonomic office
•    Scandinavian work culture
•    Internal training catalogue
•    Culture of feedback
•    Internal transition program
•    Holiday gifts
•    Sport groups
•    Bike parking
•    Electric vehicle charging stations

 

 

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

 

open/close

Apply now »