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Business Relationship Manager

Business Relationship Management (BRM)

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Wayne, NJ

Division: Group 
Job Posting Title: Business Relationship Manager 
Time Type: Full Time

 

SUMMARY

The BRM role will position itself as a Subject Matter Expert in the IT solutions used for one of DSV’s premier accounts based in Wayne, NJ.    The IT solutions in scope, span but are not limited to, WMS, EDI, TMS to include a state-of-the-art warehouse automation build.     Using your fluency in in how these systems work coupled with a firm understanding of the operational processes behind them, you will interact across the DSV hierarchy to include customer engagement answering questions and supporting the operation as needed.    This engagement is positioned as a buffer between the business and DSV IT that provides an intake for questions and IT requests, but also an output by the BRM of status’s related to incidents and various projects.  This is a dynamic role that is focused on forging and maintaining strong relationships across internal and external customer base. 

Although this role will not have direct reports, it is expected that the BRM provides some oversight and leadership to the small IT organization that based in Wayne (between 2 and 4).       

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Understand with a high degree of fluency the IT solution that has been implemented to include the business processes behind them.     
  • Communication:
    • Have a strong ability to convey complex concepts in a simple easy to understand way
    • Craft customer facing documents that are clear, easy to understand and well balanced in terms of content.
    • Skills and techniques when delivering bad information to limit exposure, but while also acting in a transparent way.
    • Tuned collaboration and communication across the DSV hierarchy and the team you represent.

 

  • Forge strong relationships with internal and external partners providing a clean face to DSV clients and the source for information related to IT systems and changes.
  • Manage and provide details on high visibility outages using established procedures that align to DSV processes.
  • Ability to logically deduce incident events to identify potential problem area(s)
  • Liaison with business partners and vendors to resolve their IT related issues, problems, and requests
  • Craft requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
  • Own, and manage to completion, minor modifications (small projects) to applications and/or infrastructure as requested by clients or the business.
  • Understand and manage expectations with business entities observing department protocols
  • Champion improvement efforts guiding team members and cross team efforts to an improved offering
  • Ability to work under tense situations while managing expectations
  • Work with users, when applicable, to identify possible workarounds to provide immediate resolution in concert while the researched/worked

 

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

 

  • Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
  • Listening skills, understand what information is said, what is not said and what team member might be reluctant to say
  • Speaking and Writing, effectively to internal customers, team members and management.
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)
  • Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
  • Solid understanding of IT concepts and methodologies used in DSV.
  • Demonstrated fluency in IT Troubleshooting; systems analysis, troubleshooting hardware related issues and software related issues to include permissions and database issues.
  • Dependability and reliability, ability to be consistent in actions and to be a productive member in a team environment.

 

 

OTHER DUTIES

  • Perform other duties as required/assigned.

 

MINIMUM REQUIRED QUALIFICATIONS

 

A minimum of seven years working in an IT organization with proven results in:

 

  • Process development
  • Account Management
  • Project management
  • Customer Service
  • Written and verbal communication

SKILLS, KNOWLEDGE AND ABILITIES

 

Computer Skills

Strong proficiency in basic MS Office applications is required

 

Language Skills

English (reading, writing, and verbal)

 

Mathematical Skills

Intermediate

 

 

PHYSICAL DEMANDS

Work is generally sedentary, with no specific need for physical coordination or effort.  May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.  Hours can be extensive as well as occasionally staggered for multi-shift access.

 

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally.

 

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

 

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

 

Read more at www.dsv.com

 

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